Heather Teater
Indianapolis,IN
Summary
Experienced Service and Solutions Representative with over 20 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Overview
12
12
years of professional experience
Work History
Service and Solutions Representative
RCI
Indianapolis, IN
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Outbound Concierge/Training/All Inclusive
RCI
Indianapolis, IN
11.2015 - 01.2022
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Arranged travel accommodations for members and their guests.
- Described product highlights and benefits to help guide members to the best maintenance of their accounts .
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Server/Bartender Trainer
Buca Di Beppo
Indianapolis, IN
06.2010 - 11.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, IN06.1995
Skills
- Issue and Complaint Resolution
- Employee Motivation
- Constructive Feedback
- Customer Care
- Good Judgment
- Information Updates
- Courteous with Strong Service Mindset
- Call Controlling
- Calm and Professional Under Pressure
- Call Documentation
Timeline
Service and Solutions Representative
RCI
01.2022 - Current
Outbound Concierge/Training/All Inclusive
RCI
11.2015 - 01.2022
Server/Bartender Trainer
Buca Di Beppo
06.2010 - 11.2015
High School Diploma -
Emmerich Manual High School
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