Heather Tervet
Mortgage
Tehachapi,CA
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Astute Loan Processor bringing 26 years of experience in banking and financial positions. Work well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.
Overview
10
10
years of professional experience
Work History
Senior Escalation Representative
Wells Fargo Home Mortgage
, CA
09.2021 - 07.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
Home Loan Processor
Wells Frago Home Mortgage
, CA
04.2015 - 09.2021
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering [Type] loans.
Loan Processor
Bank Of America
05.2012 - 04.2015
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Education
No Degree - Mortgage Processing
Loan Processing Course
No Degree -
Core Course
No Degree -
HUD Native American Course
No Degree -
SASE Boot Camp-Level 1 Signing Authority
High School Diploma -
Desert Winds High School
Lancaster, CA06.1988
Skills
- Solution Optimization
- Market Trend Analysis
- Information Gathering
- Customer Needs Assessments
- Loan Application Processing
- Team Meetings
- Loan Product Knowledge
- Customer Loyalty
- Loan Records Filing and Maintenance
- Critical Thinking
- Credit Verification
- Appraisal Verification
- Calyx Point
- Loan Application Preparation
- Loan Paperwork
- Loan Applications
- Account Documentation
- Customer Transactions
- Mortgage Underwriting
- Customer Relationship Management
- Customer Care
- Real Estate
- Loan Documentation
Accomplishments
I pride myself in the volunteer work I've done while working at Bank Of America and Wells Fargo. Here are a few of these events I was involved in.
1. Habitat for Humanity
2. Special Olympics
3. Los Angeles Recuse Mission
4. Union Rescue Mission
5. Adopt A Family during the Holidays
6. LA Food Bank
I love to serve the community in anyway I can.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Escalation Representative
Wells Fargo Home Mortgage
09.2021 - 07.2022
Home Loan Processor
Wells Frago Home Mortgage
04.2015 - 09.2021
Loan Processor
Bank Of America
05.2012 - 04.2015
No Degree - Mortgage Processing
Loan Processing Course
No Degree -
Core Course
No Degree -
HUD Native American Course
No Degree -
SASE Boot Camp-Level 1 Signing Authority
High School Diploma -
Desert Winds High School
Similar Profiles
Debbie FincherDebbie Fincher
Home Mortgage Consultant at Wells Fargo Home MortgageHome Mortgage Consultant at Wells Fargo Home Mortgage
Alexander SosAAlexander SosA
MANAGER – MORTGAGE LOAN PROCESSING at Wells Fargo Home MortgageMANAGER – MORTGAGE LOAN PROCESSING at Wells Fargo Home Mortgage
Justin L. WoodyJustin L. Woody
Remote Call Center Agent at ERC/MCI-Wells Fargo Home MortgageRemote Call Center Agent at ERC/MCI-Wells Fargo Home Mortgage
Lauren BolandLauren Boland
Private Mortgage Banker at Wells Fargo Home MortgagePrivate Mortgage Banker at Wells Fargo Home Mortgage
Joshua LaneJoshua Lane
Laborer /CDL Class A Driver at Local 220 / McCarthyLaborer /CDL Class A Driver at Local 220 / McCarthy