Heather Thoman
Kaukauna,WI
Summary
Results-driven Store Manager with expertise in customer service, team leadership, and inventory management. Proven ability to enhance employee performance and drive financial success.
Overview
6
6
years of professional experience
Work History
Store Manager
Dollar Tree
02.2024 - Current
- Manage daily store activities, opening/closing procedures, and profit goals to drive maximum financial performance.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Recruit, hire, train, and develop store associates while fostering a safe, positive, and productive work environment.
- Implement corporate merchandising, placement, and signage direction to maintain an inviting store atmosphere.
- Safeguard company assets and ensure full compliance with safety regulations and company policies.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Manager
Dollar Tree
05.2023 - 02.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Assisted in developing promotional displays to maximize product visibility and sales.
Assistant Store Manager
Berkots Super Foods
02.2021 - 12.2022
- Analyzed sales data to identify trends, informing strategic decisions for inventory replenishment.
- Coordinated staff schedules to optimize coverage during peak business hours and events.
- Resolved customer complaints efficiently, enhancing overall shopping experience and satisfaction levels.
- Collaborated with management on loss prevention strategies, minimizing shrinkage and maximizing profitability.
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Cash management
- Recruiting and hiring
- Shift scheduling
Timeline
Store Manager
Dollar Tree
02.2024 - Current
Assistant Store Manager
Dollar Tree
05.2023 - 02.2024
Assistant Store Manager
Berkots Super Foods
02.2021 - 12.2022