Summary
Overview
Work History
Education
Skills
Timeline
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Heather Thomas

Winston-Salem,NC

Summary

Multifaceted, experienced, organized and motivated individual, eager to utilize exceptional customer service skills to contribute to company growth.

Overview

1
1
year of professional experience

Work History

Turbo Tax Expert

Gigcx
Winston-Salem, NC
01.2025 - 04.2025
  • Provided excellent customer service to clients on navigating Turbo Tax software via telephone and by chat.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Resolved client tax issues by investigating discrepancies and implementing corrective actions.

Walmart Loss Prevention

Walmart
Winston-Salem, NC
05.2024 - 01.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Master of Science - Management

St. Thomas University
Miami, Florida
12-1999

Skills

  • Tax preparation
  • Client communications
  • Tax resolution strategies
  • Regulatory compliance
  • Financial analysis
  • Customer relationship management
  • Interpersonal skills
  • Excellent communication
  • Team collaboration

Timeline

Turbo Tax Expert

Gigcx
01.2025 - 04.2025

Walmart Loss Prevention

Walmart
05.2024 - 01.2025

Master of Science - Management

St. Thomas University

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