Heather Thomas
Winston-Salem,NC
Summary
Multifaceted, experienced, organized and motivated individual, eager to utilize exceptional customer service skills to contribute to company growth.
Overview
1
1
year of professional experience
Work History
Turbo Tax Expert
Gigcx
Winston-Salem, NC
01.2025 - 04.2025
- Provided excellent customer service to clients on navigating Turbo Tax software via telephone and by chat.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Resolved client tax issues by investigating discrepancies and implementing corrective actions.
Walmart Loss Prevention
Walmart
Winston-Salem, NC
05.2024 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Master of Science - Management
St. Thomas University
Miami, Florida12-1999
Skills
- Tax preparation
- Client communications
- Tax resolution strategies
- Regulatory compliance
- Financial analysis
- Customer relationship management
- Interpersonal skills
- Excellent communication
- Team collaboration
Timeline
Turbo Tax Expert
Gigcx
01.2025 - 04.2025
Walmart Loss Prevention
Walmart
05.2024 - 01.2025
Master of Science - Management
St. Thomas University