MARIELA RODRIGUEZ
McAllen
Summary
Dynamic Turbo Tax Expert with a proven track record at Gigcx, excelling in income tax preparation and client confidentiality. Recognized for enhancing client satisfaction through exceptional service and effective organization skills. Adept at analyzing financial records to ensure accuracy, fostering trust, and delivering timely solutions during peak seasons.
Overview
3
3
years of professional experience
Work History
Turbo Tax Expert
Gigcx
02.2025 - 03.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
Customer Service Representative
Liveops
11.2021 - 02.2024
- Place order for customers
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Give them the best feedback on product
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
MAI Fuilfillment
11.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Log in data for customers for hunting
Education
Dental Assistant - Dental Assistant
STVT
McAllen, TX08-2012
High School Diploma -
Memorial High School
McAllen, TXa05-2011
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Turbo Tax Expert
Gigcx
02.2025 - 03.2025
Customer Service Representative
MAI Fuilfillment
11.2023 - 01.2024
Customer Service Representative
Liveops
11.2021 - 02.2024
Dental Assistant - Dental Assistant
STVT
High School Diploma -
Memorial High School
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