HEATHER THOMAS
South Daytona,FL
Summary
Dynamic professional with a proven track record at Pratt Industries, excelling in credit analysis and customer engagement. Successfully reduced delinquency rates through proactive risk assessments and enhanced customer satisfaction by mentoring team members. Adept at implementing streamlined processes that drive efficiency and foster business growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
ASSISTANT CREDIT MANAGER
PRATT INDUSTRIES
12.2022 - Current
- Managed a diverse portfolio of accounts, maintaining accurate records and ensuring timely collections activities were undertaken.
- Reduced delinquency rates by closely monitoring customer accounts and taking proactive measures to address issues.
- Improved credit approval process by implementing streamlined procedures and utilizing risk analysis tools.
- Collaborated with sales teams to establish credit limits that balanced risk exposure with business growth opportunities.
- Efficiently resolved disputes by working closely with customers and negotiating mutually beneficial payment plans or settlements.
Assistant Customer Service Manager
SAVOY HOUSE
08.2007 - 12.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
Education
High School Diploma -
JACKSON COUNTY COMPREHENSIVE
JEFFERSON, GA06-1990
Skills
- Credit reports
- Customer engagement
- Risk assessments
- Mentoring and training
- Credit analysis
Timeline
ASSISTANT CREDIT MANAGER
PRATT INDUSTRIES
12.2022 - Current
Assistant Customer Service Manager
SAVOY HOUSE
08.2007 - 12.2022
High School Diploma -
JACKSON COUNTY COMPREHENSIVE
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