Heather Tower
Lake Tapps,WA
Summary
Proficient Confidential Records Specialist with 17 years of experience supporting Law Enforcement, and most recently the Pierce County Superior Court system. I have outstanding interpersonal, communication and adapting skills. I possess expertise in Word, Excel, 10 key, Outlook and Office. I am a go-getter, outgoing, trustworthy and give 100 percent heart and soul! Public Service is a deep rooted part of me and I am eager to have the opportunity to support the Puyallup Police Department for the remainder of my career! I believe to be an asset to any workplace and would be honored to be an integral part of your Department as I am well aware of how tight knit the men and women in Blue are.
Overview
18
18
years of professional experience
Work History
Legal Assistant 2- Jury Administration
Pierce County
Tacoma, WA
12.2022 - Current
- Greet Jurors and process missing Summonses
- Deliver New Juror Orientation, handing out badges, presentation of informational videos, Public Speaking in front of large groups
- Proficient in LINX, giving attendance, reading journal entries, End of Day processes, selecting random Juror panels, researching Cases and more
- Processing Blue Postcards for mailing
- Managing multiple phone lines, responding to faxes, emails, Jurors at the window
- Multi-tasking
- Organization
- Communicating effectively with Judicial Assistants on Teams
- Escorting Jurors to the appropriate courtroom
- Juror payroll support
- Sorting and responding to USPS mail
- Printing Red and White Summons
- Organizing and prepping confidential Questionnaires
- Answering questions and offering guidance to Jurors
- Proficient in Workday
- Ordering Supplies
Police Records Specialist
Bonney Lake Police Department
Bonney Lake, WA
07.2006 - 12.2022
- Answered inquiries from outside agencies regarding records requests
- Scanned documents into a digital imaging system to store electronically
- Reviewed case files for accuracy prior to submitting them to court or other law enforcement agencies, sent cases to Pierce County Prosecutor for charging decisions
- Responded promptly to public requests for copies of police reports via email, fax, mail or via phone calls.
- Created new case numbers when necessary and assigned cases to appropriate personnel
- Collaborated with other departments within the agency to ensure accurate record-keeping practices were followed
- Ensured that confidential information is handled properly according to applicable laws
- Fingerprinting certified/ACCESS Level 2 Certified
- Comfortable dealing with/viewing gruesome written, photographed, or videotaped violence or personal injury
- Reviewed and Redacted Officer Body Cam within AXON Software
- Vast experience with Police/Fire CAD System (MPS and State Interface) and WebRMS
- Front desk work greeting the Public, answering multiple phone lines, responding to all correspondence, respecting Chain of Command when a Superior is needed
Education
Bachelor of Arts - Criminal Justice
Washington State University
Pullman, WA05.2002
Some College (No Degree) - Political Science
Washington State University
Pullman, WASome College (No Degree) - Sociology
Washington State University
Pullman, WASkills
- Typing and Word Processing
- Materials Storage
- Time Management
- Confidential Materials Handling
- Proactive Self-Starter
- Data Entry
- Verbal and Written Communication
- Attention to Detail
- Microsoft Office
- Office Equipment Operation
- Public Records Tracking and Dissemination
- Work Planning and Prioritization
- Decision Making and Prioritization
- Dependable and Responsible
- Documentation and Recordkeeping
- Work with gruesome photos, videos, sensitive material
- Calm and proficient dealing with angry, mourning, or upset Citizens
Timeline
Legal Assistant 2- Jury Administration
Pierce County
12.2022 - Current
Police Records Specialist
Bonney Lake Police Department
07.2006 - 12.2022
Bachelor of Arts - Criminal Justice
Washington State University
Some College (No Degree) - Political Science
Washington State University
Some College (No Degree) - Sociology
Washington State University
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