Heather Trahan
Ochsner University Hospital and Clinics
Opelousas,LA
6
years of professional experience
Compassionate professional with strong customer service skills in healthcare. Experienced in educating patients on treatment plans and managing patient interactions to foster trust and enhance clinic operations.
Work History
Medical Assistant
2 Years 7 Months- Assisted healthcare providers with patient examinations and procedures to ensure quality care.
- Conducted vital signs assessments and collected patient histories to support diagnostic processes.
- Educated patients on treatment plans and medication management to enhance adherence and understanding.
- Managed patient records and scheduling through electronic health record (EHR) systems for optimal efficiency.
- Administered injections and medications under physician guidance, ensuring compliance with safety protocols.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Manager/ Headserver
3 Years 8 Months- Oversaw daily operations, ensuring adherence to quality and service standards.
- Developed training programs to enhance staff performance and customer engagement.
- Coordinated special events, enhancing customer experience and increasing revenue opportunities.
- Implemented inventory management processes, reducing waste and optimizing supply chain efficiency.
- Analyzed customer feedback to drive menu improvements and operational adjustments.
- Cultivated a positive work environment through employee recognition and conflict resolution strategies.
Medical Assistant
3 Months- Implemented process improvements in patient flow, enhancing overall clinic efficiency and patient satisfaction.
- Trained new medical assistants on office procedures, improving team performance and service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
6 Months- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
Technical Diploma - Licensed Practical Nursing
Certificate - Medical Assistant
High School Diploma
Skills
Direct patient care
EMR / EHR
Patient communication
Phlebotomy
Specimen processing
Vital signs assessment
Medical terminology knowledge
Patient scheduling
Procedure assistance
HIPAA compliance
Multi-tasking and prioritization
CPR/AED
Timeline
Medical Assistant
Ochsner University Hospital and Clinics
01.2024 - CurrentRead More
Medical Assistant
Checkpoint Urgent Care
05.2023 - 08.2023Read More
Medical Assistant
Ochsner University Hospitals and Clinics
11.2022 - 05.2023Read More
Manager/ Headserver
Fezzos Oyster Bar and Steakhouse
12.2020 - 08.2024Read More
Delta College of Arts And Technology
Technical Diploma from Licensed Practical Nursing
Read More
Unitech Training Academy
Certificate from Medical Assistant
Read More
Rayne High School
High School Diploma
Read More