Heather Tucker
Madill,OK
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
Stay At Home Mom
Self-employeed
Madill, Oklahoma
08.2019 - Current
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Aloroca
Durant, Oklahoma
01.2019 - 08.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Soft Count Team Member
The Chickasaw Nation
Kingston, Oklahoma
11.2017 - 12.2018
- Ensured compliance with company policies, procedures, as well as state and federal regulations pertaining to gaming operations.
- Reported any suspicious behavior or irregularities immediately to management staff.
- Assisted other team members with balancing out their assigned areas throughout the day.
- Maintained accurate records of all transactions in the soft count room.
- Operated currency counting machines accurately and efficiently.
- Verified all paperwork for accuracy prior to submitting to supervisor.
- Reconciled cash, coin and chips against established records.
- Conducted inventory control checks to verify that all items are properly stored away after each shift.
- Balance daily financial records by reconciling transaction summaries.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
Soft Count Team Member
The Choctaw Nation
Durant, Oklahoma
06.2018 - 08.2018
- Processed large volumes of currency in accordance with applicable laws and regulations.
- Ensured compliance with company policies, procedures, as well as state and federal regulations pertaining to gaming operations.
- Participated in regular meetings with supervisors and other team members to discuss performance metrics.
- Worked closely with surveillance personnel to identify any potential fraudulent activity occurring within the casino premises.
- Reported any suspicious behavior or irregularities immediately to management staff.
- Assisted with training new employees on proper procedures for handling money.
- Assisted other team members with balancing out their assigned areas throughout the day.
- Maintained accurate records of all transactions in the soft count room.
- Operated currency counting machines accurately and efficiently.
- Verified all paperwork for accuracy prior to submitting to supervisor.
- Reconciled cash, coin and chips against established records.
- Performed daily audits of soft count room to ensure accuracy of funds.
- Conducted inventory control checks to verify that all items are properly stored away after each shift.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Monitored floor operations and resolved safety, service and equipment issues.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Documented monetary exchanges and transaction reconciliations.
Veterinary Assistant
Mariette Vet Clinic
Marietta, Oklahoma
12.2015 - 06.2016
- Educated clients on proper animal health care routines.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Ordered medication refills when needed.
- Maintained accurate medical records of all patients.
- Ensured that cages were kept clean at all times.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Dispensed medications orally or topically as directed by veterinarian.
- Provided emotional support to pet owners during difficult times.
- Obtained information and history from clients to maintain medical charts.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Documented and tracked treatment activities.
- Released patients to owners with care directions from veterinary staff.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians in examining animals.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Delivered emergency first aid to sick or injured animals.
- Sterilized and maintained veterinary care instruments and equipment.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Restocked and sanitized exam rooms for ample supplies and disease control.
Kitchen Hand
The Burgee Shoppe
Kingston, OK, OK
08.2015 - 12.2015
- Received deliveries of food items and stored them properly.
- Followed recipes accurately while adhering to portion control standards.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Disposed of garbage according to health regulations.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Organized storage areas for efficient access to items when needed.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Inspected kitchen equipment for proper functioning before use.
- Cleaned dishes, pots, pans and utensils.
- Maintained inventory of kitchen supplies and equipment needs.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed recipes and customer requests to prepare meals.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Facilitated efficient communication between kitchen staff and front-of-house teams.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Transported trash to dumpster, properly disposing of expired food items.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
Museum Assistant
The Chickasaw Nation
Tishomingo, Oklahoma
08.2014 - 07.2015
- Conducted inventory checks regularly to ensure accuracy of items within the collection.
- Developed educational programs such as lectures, workshops and classes related to museum collections.
- Researched historical facts about artifacts in order to provide more context when presenting them during tours.
- Ensured that all areas of the museum were clean and presentable to visitors while adhering to health codes.
- Managed daily operations of the museum which included opening and closing procedures, responding to inquiries from patrons, maintaining security systems and ensuring safety protocols were followed at all times.
- Organized and maintained artifacts in the collection including cataloguing, labeling, tagging, packing and unpacking items for storage or exhibition.
- Maintained accurate records of attendance numbers, donations received and other data related to operations.
- Photographed objects in the collection for archival purposes.
- Coordinated with curators on design of exhibits to ensure accuracy of content.
- Assisted visitors with navigating the museum, answering questions and providing information.
- Greeted guests upon arrival, provided tour materials and directed them to appropriate destinations.
- Delivered guided tours, presenting scripted information and answering questions.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Described tour points of interest to group members, responding to general inquiries and questions.
Sterilization Technician
The Chickasaw Nation
Tishomingo, OK
10.2012 - 07.2014
- Assisted with inventory management of sterile supplies including ordering new supplies when needed.
- Conducted routine checks on steam pressure levels inside the autoclave chamber during cycles.
- Maintained accurate records regarding all activities associated with the sterilization process.
- Followed appropriate policies and procedures related to infection control practices.
- Reported any issues or malfunctions with equipment immediately to supervisors.
- Tracked expiration dates of sterilized items and removed expired items from circulation.
- Monitored temperature readings throughout a cycle to ensure optimal results are achieved.
- Maintained sterilization equipment, ensuring proper functioning and safety.
- Stocked supplies such as instrument trays, wrapping materials, surgical gowns, and drapes in preparation for surgery.
- Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
- Performed daily maintenance on sterilizers by cleaning and checking gauges for accuracy.
- Kept work area clean at all times following established safety protocols.
- Recorded sterilization cycle parameters for each load in the log book.
- Managed hazardous waste according to hospital regulations and local laws.
- Inspected instruments to ensure they were free of debris prior to being placed in the autoclave chamber.
- Performed regular quality assurance tests on autoclave units to ensure proper functioning.
- Ensured that all instruments were properly labeled before loading them into the autoclave chamber.
- Verified the sterility of products after each cycle was completed using biological indicators or chemical indicators.
- Assembled, documented and packaged instrumentation and sets according to individual department protocols.
- Maintained detailed records of sterilization procedures, equipment maintenance and supplies.
- Recorded results of biological and diagnostic tests.
- Sterilized dental equipment and examination rooms in accordance with infection control policies.
- Changed autoclave charts daily by dating and initialing each chart load.
- Sorted incompatible sets of instruments, trays and medical equipment.
- Packaged instruments into peel pouches and properly labeled pouches.
Table Games Dealer
The Choctaw Nation
Durant, Oklahoma
06.2009 - 06.2012
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Communicated effectively with other members of the table games staff team.
- Fostered an entertaining environment by engaging guests in conversation.
- Responded quickly and appropriately to any disputes that arose between players.
- Maintained a positive attitude and professional demeanor during shifts.
- Utilized appropriate strategies when dealing specific games.
- Provided friendly customer service to guests at the casino table games area.
- Cashed in chips for players who wished to leave the table game area.
- Promoted special events within the casino's table games area.
- Collected losing bets and paid out winnings promptly and accurately.
- Answered questions from patrons regarding house rules or gaming regulations.
- Adhered to established policies and procedures while dealing at tables.
- Monitored patrons for signs of cheating or disruptive behavior.
- Assisted new players with understanding game rules and procedures.
- Demonstrated proper shuffling techniques for each game dealt.
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Performed functional game duties quickly by efficiently handling money and chips.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Observed gamblers to identify marking, switching and counting cards.
Beverage Server
The Choctaw Nation
Durant, Oklahoma
06.2007 - 01.2009
- Followed proper sanitation guidelines for cleaning glasses, dishes and utensils used in serving guests.
- Carried trays loaded with food and beverage items safely through crowded areas without spilling or dropping items.
- Demonstrated knowledge of all drink menus and specials available throughout the day and night.
- Maintained positive relationships with vendors for product deliveries.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Greeted customers and provided friendly service.
- Conducted regular inventory checks and restocked supplies as necessary.
- Managed opening, closing duties such as setting up, breaking down the bar area.
- Provided prompt delivery of food and beverages to guests in a timely manner.
- Assisted guests with menu selections and answered questions about beverages.
- Restocked and cleaned counter and service stations throughout shifts.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Kingston High School
Kingston OK 05-2006
Some College (No Degree) - General Studies
Southeastern Oklahoma State University
Durant, OKSkills
- Fast typer
- Attention to detail
- Customer service
- Table games knowledge
- Inventory management
- Team collaboration
- Problem solving
- Record keeping
- Oral communication
- Written communication
- Conflict resolution
- Training others
- Public speaking
- Basic math
- Multitasking Abilities
- Dependable and responsible
- Calm under pressure
Timeline
Stay At Home Mom
Self-employeed
08.2019 - Current
Customer Service Representative
Aloroca
01.2019 - 08.2019
Soft Count Team Member
The Choctaw Nation
06.2018 - 08.2018
Soft Count Team Member
The Chickasaw Nation
11.2017 - 12.2018
Veterinary Assistant
Mariette Vet Clinic
12.2015 - 06.2016
Kitchen Hand
The Burgee Shoppe
08.2015 - 12.2015
Museum Assistant
The Chickasaw Nation
08.2014 - 07.2015
Sterilization Technician
The Chickasaw Nation
10.2012 - 07.2014
Table Games Dealer
The Choctaw Nation
06.2009 - 06.2012
Beverage Server
The Choctaw Nation
06.2007 - 01.2009
High School Diploma -
Kingston High School
Some College (No Degree) - General Studies
Southeastern Oklahoma State University