Amanda DiMaggio
Rockford,IL
Summary
Experienced candidate with strong computer skills and customer service experience, currently dedicated to caring for my child after a 2 year-long gap in employment due to illness while handling ready-to-eat meals. Skilled in fast and efficient typing, familiar with Windows OS.
Overview
9
9
years of professional experience
Work History
Stay at Home Mom
N/A
05.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated a variety of machinery and tools safely and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Assistant Produce Manager
County Market
12.2022 - 10.2023
- Maintain a clean environment for customers
- Break down truck in a timely manner
- Assist customers with questions and requests pertaining to produce department and others, regardless of knowledge
- Willing to ask questions and learn if not knowledgeable about a specific request
- Maintain merchandise levels on sales floor
- Assist Department Manager in regards of paperwork, ordering, receiving and making phone calls, issues that may arise with Corporate or Customers
- Make in-house cut fruit in a sanitary environment for customer consumption
- Maintain low levels of rotten/out-of-date product; shrinking out product for cost-related management
- Change store-front prices for department and create relevant signs for new prices and sale prices
Produce Manager
Felker Foods
06.2021 - 12.2022
- Made sure shelves and stock were clean and orderly
- Answered customers' question, and provided information on procedures or policies
- Restocked empty spaces throughout the department with Produce
- Maintained positive attitude to make customer's shopping experiences memorable and pleasant
- Developed cooperative, team-oriented working relationships with owners and co-workers
- Properly culled (removed spoiled food) throughout the department
- Maintained department back-stock through ordering and culling
- Assisted customers with specific department-related orders and requests
- Trained and guided other Produce department oriented workers
Warehouse Associate
Lowe's Home Improvement
12.2020 - 06.2021
- Held responsibility for quality control of products and goods stored in the warehouse
- Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations
- Thorough knowledge of operating PRS (smaller Crown Forklifts)
- Experienced in the use of packaging equipment to ensure no damage to items during shipping
- Received, moved, checked and stored incoming goods in compliance with all safety standards
- Observed all safety policies and procedures
- Assisted with stocking storage areas with new supplies
- Operated forklift and assisted with loading trucks
Cashier
Felker Foods
06.2020 - 12.2020
- Operated cash register to complete sale of customer purchases
- Ensure all purchases and cash exchanges are done correctly
- Answered customers' question, and provided information on procedures or policies
- Assist all costumers while making sure they enter and leave the store happy and satisfied
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Interacted with customers on a regular basis
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Fulfilled customer orders, handled cash and credit transactions, and built strong customer rapports
Customer Service Representative
Circle K
03.2020 - 10.2020
- Work 6 to 8 hour shifts
- Stock shelves and coolers
- Keep the store clean (e.g., Mopping, vacuuming, sweeping the floor, and the front face of the store, cleaning counters, bathrooms, coffee machine, cappuccino machine, fountain pop machine, and gas pumps)
- Assist customers with orders, as well as any issues that might arise
Production Operator
FCA US LLC
09.2019 - 10.2019
- Worked as a production operator at the Toledo Chrysler plant building the 2019 Jeep Wrangler
- Worked with between 7 and 9 people to build high quality Jeeps, and worked between 40 and 60 hours a week
Production Operator
FCA US LLC
06.2017 - 05.2019
- Worked as a production operator at the Belvidere Chrysler plant building the 2018 and 2019 Jeep Cherokee
- Worked with between 5 and 8 people to build high quality Jeeps, and worked in place of the team's leader when he was absent (backup team leader), often working with management, and maintenance to make sure the line was running smoothly
- Fixed cars if the need arose, often while the line was moving, and often while it was break or lunch time
Cashier/Stocker
Euberah
08.2016 - 02.2017
- Maintained a clean environment and straightened displayed merchandise
- Stocked the store, helped customers with questions they had, and checked them out
Waitress
Bino's Italian Restaurant
05.2016 - 08.2016
- Taking customer orders in person and over the phone
- Serving food and beverages
- Communicated with the Cooks concerning food orders for customers, and relaying information to the delivery drivers
- Maintained a clean and organized serving area and waiting area
Education
High School Or Equivalent -
Jefferson High School
Rockford, IL05-2016
Skills
- Proficient in computer software
- Oral communication skills
- Very focused
- Ability to do basic maintenance on a vehicle
- Friendly service
- Manufacturing
- Assembly
- Microsoft Word
- Fast learner
- Training
- Hand Tools
- Cash Handling
- Customer Service
- Vehicle Maintenance
- Merchandising
- Web Services
- Management
- Produce Experience
- Organizational skills
- Verbal communication
- Interpersonal communication
- Decision-making
- Fluent in English
- Critical thinking
- Self-Directed
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 11/01/22
- Retail customer service, Proficient, 11/01/22
- General manager (hospitality), Proficient, 11/01/22
Timeline
Stay at Home Mom
N/A
05.2024 - Current
Assistant Produce Manager
County Market
12.2022 - 10.2023
Produce Manager
Felker Foods
06.2021 - 12.2022
Warehouse Associate
Lowe's Home Improvement
12.2020 - 06.2021
Cashier
Felker Foods
06.2020 - 12.2020
Customer Service Representative
Circle K
03.2020 - 10.2020
Production Operator
FCA US LLC
09.2019 - 10.2019
Production Operator
FCA US LLC
06.2017 - 05.2019
Cashier/Stocker
Euberah
08.2016 - 02.2017
Waitress
Bino's Italian Restaurant
05.2016 - 08.2016
High School Or Equivalent -
Jefferson High School
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