Heather Vachon
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Stay at Home Mom
Self-employed
12.2010 - Current
- Performed cleaning and organization duties.
- Scheduled appointments for medical, dental, and self-care needs.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Ensured a clean and healthy living environment through meticulous attention to detail in housekeeping duties.
- Planned youth activities to foster intellectual and emotional development.
Office Representative
Connie Stickler State Farm
06.2009 - 12.2010
- Analyzed customer needs to provide customized insurance solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Customer Service Representative
E-Z Car Credit Corp
04.2008 - 06.2009
- Track Vehicle inventory, enter new customer information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Balance daily deposits, Enter Accounts Receivables
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Actuarial Assistant/Actuarial Technician
Medical Protective
04.2004 - 10.2007
- Maintain customer service within Company
- Troubleshoot Rating and Endorsement/Form Issues
- Maintain and support rates for AS/400
- Work on projects as assigned by Product Manager
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
Education
No Degree - Early Childhood Education
Ivy Tech Community College
Fort Wayne, INGeneral Studies -
Indiana University/Purdue University
Fort Wayne, IN01.2008
North Side High School -
North Side High School
Fort Wayne, IN01.1987
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Dependable and Responsible
References
References are available on request.
Timeline
Stay at Home Mom
Self-employed
12.2010 - Current
Office Representative
Connie Stickler State Farm
06.2009 - 12.2010
Customer Service Representative
E-Z Car Credit Corp
04.2008 - 06.2009
Actuarial Assistant/Actuarial Technician
Medical Protective
04.2004 - 10.2007
General Studies -
Indiana University/Purdue University
North Side High School -
North Side High School
No Degree - Early Childhood Education
Ivy Tech Community College
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