Heather Vandermost

• Provide high-level administrative and operational support to the VP of Packaging Sales and General Manager, ensuring alignment across sales initiatives and business priorities
• Serve as a key liaison between customers and internal teams, supporting communication, issue resolution, and overall customer experience
• Manage and maintain CRM system (HubSpot), ensuring accuracy of customer data, contact records, and sales activity tracking
• Coordinate onboarding for new QCS members and packaging sales representatives, including training, system setup, and process guidance
• Conduct regular customer check-ins and support ongoing account management through project coordination and follow-up
• Monitor sales performance and activity reports, delivering updates and insights to support decision-making
• Oversee customer inquiries, sample logistics, and follow-ups to ensure timely and professional service
• Support sales operations by organizing meetings, managing calendars, and coordinating travel for leadership
• Assist with special projects and strategic sales initiatives to drive business growth and improve processes
• Collaborate cross-functionally to support packaging programs and ensure successful execution of customer-facing initiatives

Additional Accounting Responsibilities:

• Provide daily support to Controller, assisting with financial operations and reporting
• Process accounts payable and receivable transactions, ensuring accuracy and timeliness
• Reconcile invoices, purchase orders, and vendor statements
  Maintain organized financial records and assist with monthly and year-end close processes

• Directed social media campaigns, developed marketing materials, executed in-person fundraisers and served as articulate, enthusiastic and visible spokesperson.
• Produced materials to highlight program offerings and reach new donors.
• Organized fundraising events such as drives, community events, auctions.
• Collaborated with board members to develop innovative ways to solicit funds from potential donors.
• Identified creative approaches to increasing awareness of the organization's mission among potential donors.
• Provided support throughout the entire donation process including thank you letters and emails.

• Provided one-on-one support to students with special needs.
• Assisted teachers in preparing lesson plans and instructional materials.
• Collaborated with school and district personnel to ensure appropriate accommodations for students with disabilities.
• Helped implement Individualized Education Plans.
• Instructed small groups of students on specific skills or topics as directed by the teacher.
• Maintained records of student performance, attendance, and behavior.
• Observed student activities to identify areas needing improvement or reinforcement.
• Managed class of special education students in absence of lead teacher.
• Prepared handouts, study materials and other teaching aids.
• Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.