Heather Varn
Inverness,FL
Summary
Dynamic Store Manager at Aldi with a proven track record in customer service and problem-solving. Successfully enhanced store profitability through efficient inventory management and exceptional team leadership. Skilled in training and mentoring staff, fostering strong relationships, and optimizing operations to elevate the customer experience. Committed to maintaining high standards of service, compliance, policies and procedures.
Solid background in managing client intake processes. Successfully streamlined intake procedures, enhancing efficiency and client satisfaction. Demonstrated strong organizational and communication skills, ensuring accurate data collection and effective client support.
Overview
13
13
years of professional experience
Work History
Store Manager
Aldi
Wildwood, FL
02.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Cultivated strong team relationships using team-building activities.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Office Manager
Sleep Clinic Of America
Lecanto, Fl
06.2014 - 02.2017
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Optimized inventory management to ensure essential medical supplies were always available.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Enhanced operational workflows, analyzing and redesigning processes for improved efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Intake Coordinator
The Centers
Lecanto, FL
12.2011 - 05.2014
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Maintained accurate and up-to-date client records.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Enhanced patient experience, conducting thorough initial assessments to understand their needs fully.
Education
Business Management
College of Central Florida
Ocala, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
- Work Planning and Prioritization
- Relationship building and management
Timeline
Store Manager
Aldi
02.2017 - Current
Office Manager
Sleep Clinic Of America
06.2014 - 02.2017
Intake Coordinator
The Centers
12.2011 - 05.2014
Business Management
College of Central Florida