Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heather Whaley

Heather Whaley

Schertz,Texas

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure new graduate Registered Nurse position. Ready to help team achieve hospital and patient safety goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and utilization of evidence-based nursing practices.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cardiac Monitor Specialist -Customer Support Agent

Medtronic
08.2021 - 01.2022
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in team environment.
  • Assisted clients in correcting responder errors/issues
  • Confirmed transmission send to designated facility/physician
  • Confirmed correct facility/physician assigned to receive transmissions
  • Coordinated with facility to assist patients have difficulty with Medtronic devices.
  • Handled 100+ customer inquiries and suggestions per day courteously and professionally.

Customer Support Technician

TaskUs
05.2019 - 01.2020
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and chat.
  • Maintained 100% customer and client satisfaction rating, 95% of scheduled time.

Education

Bachelor of Science - Nursing

Galen College of Nurse
San Antonio, TX
03.2023

Associate of Arts -

San Antonio College
San Antonio, TX
01.2014

Skills

  • Office Equipment Proficiency
  • Customer Relations
  • Critical Thinking
  • Typing Proficiency
  • Problem-Solving Ability

Certification

  • BLS, American Heart Association - 08/2022
  • Licensed Registered Nurse - May 2023

Timeline

Cardiac Monitor Specialist -Customer Support Agent

Medtronic
08.2021 - 01.2022

Customer Support Technician

TaskUs
05.2019 - 01.2020

Bachelor of Science - Nursing

Galen College of Nurse

Associate of Arts -

San Antonio College

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Heather Whaley