Heather Wagner
Defiance,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Screener and Monitor
Bon Secours Mercy Health
Defiance, OH
06.2023 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Provided excellent customer service by effectively communicating with patients, families, and staff in other hospital departments
- Recorded observations and baseline measurements to maintain accurate medical records
- Maintained positive working relationship with fellow staff and management
- Assessed company operations for compliance with safety standards.
Swimming Lessons Instructor/Certified Lifeguard
Defiance Area YMCA
Defiance, OH
05.2023 - Current
- Instructed participants in proper stroke techniques to encourage self-reliant swimming
- Handled student situations using logic and mediation skills
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions
- Assessed swimming skill levels for each student and placed accordingly depending on results
- Encouraged students to build confidence in and out of water by making swimming fun
- Recommended appropriate level classes to swimmers based on needs and preferences
- Demonstrated proper breathing techniques and meditation exercises.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Responded quickly to medical emergencies in the pool area.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Filled out incident and accident reports and submitted to supervisor.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Directed Practice
ProMedica Defiance Regional Hospital
Defiance, OH
06.2023 - 08.2023
- Monitored patient stability by checking vital signs and weight
- Escorted patients to examination rooms and documented medical histories
- Escorted patients to examination rooms and prepared for physician exams
- Charted all patient services in records with high accuracy
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries
- Completed and submitted clinical documentation in accordance with agency guidelines
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Education
Associate of Applied Science - Medical Assisting
Owens Community College
true12-2027
Some College (No Degree) - Medical Assisting Certification
Owens Community College
Perrysburg, OH12.2023
Skills
- First Aid and CPR- American Red Cross- 05/2025
- Swimming Lessons
- Emergency Response
- Lifeguard Procedures
- Swim Instruction
- Group and Individual Instruction
- Lab Equipment Operation
- HIPAA Compliance
- Direct Patient Care
- Indirect Patient Care
- Vital Sign Monitors
- Preparing Specimens and Samples
- Medical Procedures
- Equipment Sterilization
- Pipetting
- Electrocardiography (EKG)
- Stocking Supplies
- Electronic Medical Records
- Phlebotomy
- Proper Sterilization Techniques
- Medical Billing
- Documentation and Recordkeeping
- Certified in Basic Life Support (BLS)- AHA-10/2024
- Medical Terminology in English
- Vital Sign Monitoring
- Venipuncture and Phlebotomy
- Injection Administration
- Updating Medical Records
Accomplishments
Recognized as CERT Volunteer of the Year 2004 for outstanding performance and team contributions.
Timeline
Screener and Monitor
Bon Secours Mercy Health
06.2023 - Current
Directed Practice
ProMedica Defiance Regional Hospital
06.2023 - 08.2023
Swimming Lessons Instructor/Certified Lifeguard
Defiance Area YMCA
05.2023 - Current
Associate of Applied Science - Medical Assisting
Owens Community College
Some College (No Degree) - Medical Assisting Certification
Owens Community College
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