Heather Wagner

· Documented patient information and communicated status updates to interdisciplinary care team to ensure coordinated care.

· Documented information in patient charts and communicated status updates to interdisciplinary care team.

· Recorded observations and baseline measurements to maintain accurate medical records.

· Maintained collaborative relationships with staff and management to foster a supportive work environment.

· Assessed company operations for compliance with safety standards, contributing to a safer workplace.

· Instructed participants in proper stroke techniques to encourage self-reliant swimming.

· Utilized logical reasoning to address student concerns and facilitate resolutions. using logic and mediation skills.

· Established strong relationships with parents and swimmers, fostering trust and encouraging repeat business for future swim lessons.

· Encouraged students to build confidence in and out of water by making swimming fun.

· Communicated safety rules and procedures to patrons and guests, enhancing awareness and promoting a safe swimming environment.

· Handled student situations using logic and mediation skills.

· Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.

· Determined optimal class placements for students to enhance learning experiences. to swimmers based on needs and preferences.

· Demonstrated proper breathing techniques and meditation exercises.

· Conducted patient interviews to gather health history, vital signs and information about current medical issues.

· Accompanied patients to examination rooms for medical assessments. to examination rooms and documented medical histories.

· Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.

· Escorted patients to examination rooms and prepared for physician exams.

· Escorted patients to examination rooms and documented medical histories.

· Managed patient registration, insurance verification, form completion and appointment scheduling to enhance operational flow.

· Completed and submitted clinical documentation in accordance with agency guidelines.

· Facilitated communication with patients via phone, fax, email and in person to effectively schedule appointments and address inquiries.

· Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

· Responded to incoming phone calls to assist patients with inquiries., scheduled appointments, greeted patients and ordered supplies.

· Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.