Heather Walker
Clearwater,FL
Summary
Administrative Assistant with strong skills in scheduling, filing, and complaint resolution. Demonstrated success in improving office efficiency and supporting team operations. Proven track record of enhancing workflow and maintaining organized systems. Dedicated professional with strong problem-solving and customer relations skills. Experienced in complaint handling and complaint resolution, creating engaging learning environments, and supporting efficient office operations.
Overview
32
32
years of professional experience
Work History
Nanny
Dr. Margo Welsh
St. Petersburg, Florida
12.2014 - 12.2024
- Supervised children's daily activities and ensured a safe environment.
- Organized educational games and activities to promote learning and development.
- Assisted with homework and provided support for school projects.
Administrative Assistant for Transportation
Chapel Hill-Carrboro City Schools
Chapel Hill, North Carolina
01.1996 - 06.2012
- Managed scheduling and coordinated meetings for team members and executives.
- Maintained organized filing systems for physical and digital records.
- Supported office operations by ordering supplies and managing inventory.
Customer Service Representative
Performance Bicycle
Chapel Hill, North Carolina
01.1993 - 12.1995
- Provided product knowledge and recommendations to enhance customer experience.
- Handled customer inquiries and resolved issues promptly and efficiently.
Education
Bachelor of Arts - History
Elon University
Elon, NCSkills
- Problem-solving
- Complaint handling
- Customer relations
- Filing
- Call center operations
- Multi-task management
- Hospitality and accommodation
- Punctuality and reliability
- Grammar
- Building rapport
- Recordkeeping strengths
Timeline
Nanny
Dr. Margo Welsh
12.2014 - 12.2024
Administrative Assistant for Transportation
Chapel Hill-Carrboro City Schools
01.1996 - 06.2012
Customer Service Representative
Performance Bicycle
01.1993 - 12.1995
Bachelor of Arts - History
Elon University