Heather Weiler
Birdsboro,PA
Summary
Organized, highly motivated, and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Import Logistics Coordinator
Fr Meyer's Sohn NA
Reading , PA
04.2021 - 12.2021
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Supported import metrics around import functions and drove continuous performance improvements.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Coordinated and negotiated contracts to facilitate freight movements.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Coordinated scheduling and booking of 60 plus weekly transportations.
- Advised customers on transportation options, types of carriers or shipping routes.
- Tracked shipments processing through customs and other agencies and obtained clearances.
24/7 Roadside Assistant Coordinator
Penske Truck Leasing
Reading , PA
12.2017 - 04.2021
- Worked with supervisor to assess needs and determine best courses of action.
- Managed and routed approximately 400 calls appropriately per day.
- Received calls from customers and diagnosed their mechanical problems from start to finish.
- Entered all applicable information into the computer system.
- Made calls to dispatch appropriate services.
- Managed multiple breakdown situations on a daily basis.
- Resolved or escalated customer service issues.
- Provided excellent customer care and ensured customers were satisfied.
- Possessed excellent communication skills both verbal and written.
- Highly motivated and detail oriented, multitasking and keeping everything organized.
Receptionist /Veterinary Technician
Ludwigs Corner Veterinary Hospital
Ludwigs Corner , PA
05.2017 - 11.2017
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Implanted subcutaneous identification microchips into animals.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Administered medications to animals in treatment and documented changes in condition.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Assisted senior staff with blood analyses and physical assessments.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered incoming calls to schedule/cancel appointments and procedures.
- Checked clients out after visits and procedures.
Certified 911 Public Safety Telecommunicator
Berks County
Reading , PA
04.2009 - 06.2017
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- PEMA telecommunicator certified.
- APCO certified.
- EMD and CPR certified.
- Passed and maintained a clear criminal history clearance for regulating agencies including the PA State Police.
- Possess excellent communication skills both verbal and written.
- Highly motivated and detail oriented.
Office Manager
VCA Detwiler Animal Hostpital
Reading , PA
08.2006 - 03.2009
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Sourced vendors for special project needs and negotiated contracts.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed standard operating procedures for all administrative employees.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Evaluated employee records and productivity to complete employee evaluations.
Education
High School Diploma -
Daniel Boone Area High School
Birdsboro, PA06.1995
Skills
- Freight forwarding
- Document preparation
- Import management
- Reporting abilities
- Customer support
- Documentation skills
- Clearance monitoring
- Teamwork and Collaboration
- Data Management
- Self-Motivated
- Highly motivated
- Detail oriented
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Import Logistics Coordinator
Fr Meyer's Sohn NA
04.2021 - 12.2021
24/7 Roadside Assistant Coordinator
Penske Truck Leasing
12.2017 - 04.2021
Receptionist /Veterinary Technician
Ludwigs Corner Veterinary Hospital
05.2017 - 11.2017
Certified 911 Public Safety Telecommunicator
Berks County
04.2009 - 06.2017
Office Manager
VCA Detwiler Animal Hostpital
08.2006 - 03.2009
High School Diploma -
Daniel Boone Area High School