Hi, I’m
Heather Weir
Waynesburg,KY
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
years of professional experience
Work History
Yosemite One StopYosemite, KY
Customer Service Cashier
03.2024 - Current
Job overview
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Operated deep fryers, grills, ovens, broilers, or other kitchen equipment to prepare foods.
- Kept records of supplies used in the preparation of meals.
- Prepared multiple menu items simultaneously by coordinating with other cooks as needed.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
FishtalesRussell Springs, KY
Lead Expeditor
05.2021 - 04.2024
Job overview
- Coordinated service for food runners and other kitchen staff.
- Provided mentorship and guidance to new kitchen team members.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Scheduled space or equipment for special programs, meetings and conferences.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Illustrated knowledge of menu and service offerings to educate guests.
- Identified areas for improvement within the expediting process.
- Managed and coordinated the expediting process for multiple projects.
Lights of LibertyLiberty, KY
Movie Theater Employee
08.2021 - 03.2024
Job overview
- Greeted customers and provided information about movies, tickets, concessions, and theater policies.
- Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
- Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
- Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
- Assisted in training new employees on proper procedures for ticketing and concessions sales.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Worked closely with management team to complete assigned tasks efficiently.
- Served as an ambassador for the theater by engaging guests in conversations about upcoming films or special events.
- Assisted patrons with handicaps to appropriate seating.
Education
Somerset Community CollegeSomerset, KY
Some College (No Degree) from Early Childhood Education
Skills
- Guest Services
- Order coordination
- Cash Handling
- Customer Complaint Resolution
- Product Merchandising
- Customer Service
Affiliations
- I am a grandmother of 3, with 2 more on the way.
- Actively turning our old farmland into a working homestead
- I have a great passion for music and festivals
- I am learning a great deal about homeopathic medicine
Timeline
Customer Service Cashier
Yosemite One Stop
03.2024 - Current
Movie Theater Employee
Lights of Liberty
08.2021 - 03.2024
Lead Expeditor
Fishtales
05.2021 - 04.2024
Somerset Community College
Some College (No Degree) from Early Childhood Education
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