Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Wells

Lakewood

Summary

Attentive Support Professional- passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.

Overview

17
17
years of professional experience

Work History

Training Specialist

Multicare
04.2019 - Current
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Trained and mentored up to 10 new personnel hired to fulfill various roles twice monthly
  • Documented participation and evaluated learning for each participant.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.

Lead DSP

Aacres Human Services
04.2006 - 02.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.

Education

Washington High School
Tacoma, WA
09.2004

Skills

  • Materials Organization
  • Adult Education
  • Student Guidance
  • Online-Based Education

Timeline

Training Specialist

Multicare
04.2019 - Current

Lead DSP

Aacres Human Services
04.2006 - 02.2019

Washington High School

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Heather Wells