Certifications
Heather Wenzler
Medical Assistant/Phlebotomist
Boise,ID
Summary
Level-headed Medical Assistant Extern committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients. Skilled and confident phlebotomist adept at easing patients. Compassionate patient advocate.
Overview
2
2
1
1
year of professional experience
Work History
Medical Assistant/Phlebotomy Technician
Unity Health Center
07.2023 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Developed and implemented strategies to improve phlebotomy processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Mobile Phlebotomy Technician
EHealth Screenings
07.2023 - Current
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Medical-assistant Extern
St. Alphonsus Health System
04.2023 - 05.2023
- Obtained client medical history, medication information, symptoms and allergies.
- Collected histories, vitals and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained accurate medical histories from patients, highlighting critical information.
- Offered age-appropriate patient care before, during and after exams.
- Collected and documented patient medical information such as blood pressure and weight.
Education
No Degree - Medical Assisting And Phlebotomy
Idaho Medical Academy
2023
Ph.D. - Education
Northcentral University
03.2017
Master of Arts - Education
University of Phoenix
2005
Bachelor of Arts - Liberal Studies; Life Sciences Option
California State University
Hayward, CASkills
- Patient Engagement
- Blood and Tissue Collection
- Operating EKG Equipment
- Recording Test Results
- Cleaning and Sanitizing
- Height and Weight Measurement
- Phlebotomy Procedures
- Explaining Procedures to Patients
- Proper Waste Disposal
- Medical History Collection
- Patient Escorting
- Updating Medication Histories
- Recording Vital Signs
- Routine Laboratory Testing
- Venipuncture Expertise
- Holter Monitoring
- Cleaning and Sanitation Protocols
- Ear Irrigations
- Physician Support
- Patient Confidentiality
- Specimen Preparation
- Venipuncture Expertise
- Holter Monitoring
- Cleaning and Sanitation Protocols
- Ear Irrigations
- Physician Support
- Patient Confidentiality
- Specimen Preparation
- Specimen Collection
- Data Entry
- Sanitation and Sterilization
- Specimen Labeling Procedures
- Time Management
- Phlebotomy Functions
- File Documents
- Proper Storage Procedures
- Biohazardous Waste Disposal
- Medical Records Maintenance
- Venipuncture and Capillary Puncture
- Active Listening
- Patient Support
- Medical History Taking
- Goal Minded
- EMR Systems
- Staff Collaboration
- HIPAA
Affiliations
Member - National Society for Leadership and Success
Member - American Association of Medical Assistants
Certification
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant/Phlebotomy Technician
Unity Health Center
07.2023 - Current
Mobile Phlebotomy Technician
EHealth Screenings
07.2023 - Current
Medical-assistant Extern
St. Alphonsus Health System
04.2023 - 05.2023
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomy Technician
No Degree - Medical Assisting And Phlebotomy
Idaho Medical Academy
Ph.D. - Education
Northcentral University
Master of Arts - Education
University of Phoenix
Bachelor of Arts - Liberal Studies; Life Sciences Option
California State University
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