Accomplished Medical Assistant/Phlebotomy Supervisor with a proven track record at Pasteur Medical Center, enhancing clinic efficiency and patient satisfaction through expert blood collection techniques and adaptable problem-solving. Demonstrated leadership in streamlining operations and improving service quality, contributing to positive health outcomes. Skilled in HIPAA compliance and team coordination, ensuring high standards of patient care and safety.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Medical Assistant/Phlebotomy Technician
Las Mercedes Medical Centers
10.2024 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Medical Assistant/Phlebotomy Supervisor
Pasteur Medical Center
06.2009 - 10.2024
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
Empowered patients through education on self-management techniques for chronic conditions.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Participated in quality assurance and competency assessment initiatives.
Monitored supply levels and placed orders for laboratory supplies.
Reviewed and processed requisitions for laboratory tests.
Followed established safety protocols and standards to minimize risk of infection and injury.
Education
Bachelor of Science - Nursing Degree
Compu-med Vocational Careers
Miami, FL
07.2023 - 03.2026
Skills
HIPAA compliance
Blood collection techniques
Adaptable problem-solving
Patient scheduling
Team leadership
Venipuncture
Medical terminology knowledge
Specimen labeling procedures
Reporting skills
Vital sign monitoring
Sample and specimen collection
Timeline
Medical Assistant/Phlebotomy Technician
Las Mercedes Medical Centers
10.2024 - Current
Bachelor of Science - Nursing Degree
Compu-med Vocational Careers
07.2023 - 03.2026
Medical Assistant/Phlebotomy Supervisor
Pasteur Medical Center
06.2009 - 10.2024
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