Heather Werstein
Belleview,FL
Summary
Proven Estimator with a track record of delivering accurate and reliable estimates at Community Collision Center, enhancing client trust and securing repeat business. Skilled in estimating software and cost estimation, coupled with exceptional problem-solving abilities, ensured high customer satisfaction at Jenkins Auto Group. Excelled in fast-paced environments, balancing multiple priorities with a keen attention to detail.
Overview
14
14
years of professional experience
Work History
Estimator
Community Collision Center
06.2022 - 05.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Service Advisor
Jenkins Auto Group
05.2010 - 06.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
High School -
Lake Weir High School
Ocala, FL06.2010
Skills
- Cost Estimation
- Material takeoffs
- Estimate Preparation
- Estimating Software
Timeline
Estimator
Community Collision Center
06.2022 - 05.2024
Service Advisor
Jenkins Auto Group
05.2010 - 06.2022
High School -
Lake Weir High School
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