Heather Wheeler
Brundidge,AL
Summary
Dynamic sales professional with extensive experience at ABC Select Spirits, excelling in customer engagement and sales techniques. Proven ability to enhance customer satisfaction through effective conflict resolution and relationship building. Skilled in inventory management and point-of-sale operations, consistently achieving sales targets while fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
ABC Select Spirits
1760 South Eufaula Ave
06.2023 - Current
- Assisted customers with product selection and inquiries.
- Maintained knowledge of current sales promotions and store policies.
- Supported inventory management by restocking shelves and organizing displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and enhance customer experience.
- Participated in training sessions to learn product features and sales techniques.
- Addressed customer concerns promptly, ensuring satisfaction and loyalty.
- Engaged with customers to build rapport and encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Bartender Shift Manager
Sam’s Kitchen and Grill
Eufaula, AL
05.2022 - 06.2023
- Supervised bar operations, ensuring efficient service during peak hours.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Developed and implemented new drink specials, enhancing menu offerings and customer satisfaction.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and patrons.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender Shift Manager
Uptown Sports Bar
Eufaula, AL
04.2019 - 05.2022
- Coordinated with kitchen staff to ensure timely food and beverage pairing for guests.
- Assessed team performance regularly, providing feedback for continuous improvement in service quality.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and patrons.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Developed and implemented new drink specials, enhancing menu offerings and customer satisfaction.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Supervised bar operations, ensuring efficient service during peak hours.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
Eufaula High School
Eufaula, AL05.2000
Skills
Customer engagement
Sales techniques
Inventory management
Point-of-sale operations
Conflict resolution
Team collaboration
Cash handling
Product knowledge
Merchandising strategies
Training and mentoring
Time management
Customer satisfaction improvement
Health and safety compliance
Staff supervision
Relationship building
Promotional sales development
Visual merchandising
Customer service
Teamwork and collaboration
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Outgoing personality
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Store opening and closing
Product sales
Customer needs assessment
Sales strategies
Complex Problem-solving
POS system operation
Timeline
Sales Associate
ABC Select Spirits
06.2023 - Current
Bartender Shift Manager
Sam’s Kitchen and Grill
05.2022 - 06.2023
Bartender Shift Manager
Uptown Sports Bar
04.2019 - 05.2022
High School Diploma -
Eufaula High School