Heather White
Cleveland
Summary
Patient-oriented Nurse with multiple years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with a vast majority of specialty clinics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Triage Nurse/Infusion Registered Nurse
Cleveland Clinic
03.2024 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Med/Surgical Nurse
University Hospital & Clinic
11.2023 - 03.2024
- Educated patients on proper post-operative care routines, reducing the likelihood of complications or readmissions.
- Developed and executed daily goals and care plans for up to 6 surgical patients per day.
- Maintained accurate documentation of surgical procedures, promoting clear communication among healthcare providers regarding patient progress.
- Improved patient outcomes by consistently providing high-quality care and closely monitoring post-surgical progress.
- Coordinated perioperative care for diverse patient populations ranging from pediatrics to geriatrics across various surgical specialties.
- Communicated medical information and discharge instructions to patients and families to reduce return visits.
- Implemented evidence-based nursing practices, contributing to improved patient outcomes and best possible care.
Float Pool Medical Assistant
Metro Health Hospital
01.2021 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Floated across different departments and locations including outpatient labs.
Job Site Manager
Ohio City Moving & Storage
01.2016 - 12.2022
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Led cross-functional teams from diverse backgrounds, fostering collaboration towards shared goals of projects'' success.
- Reduced project costs by negotiating contracts with vendors and managing resource allocation effectively.
- Managed subcontractors effectively, ensuring timely completion of tasks and adherence to project specifications.
Education
Associates of Nursing
Bryant And Stratton College
Parma, OH05-2022
Medical Assisting
Polaris Career Center
Middleburg Heights, OH06-2014
High School Diploma -
Lincoln-West High School
Cleveland, OH06-2008
Skills
- Triage
- Rheumatolgical nursing
- Prescription refills
- Appointment scheduling
- Patient management
- Telephone triage
- Medication and IV administration
Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Associates degree of nursing
Timeline
Triage Nurse/Infusion Registered Nurse
Cleveland Clinic
03.2024 - Current
Med/Surgical Nurse
University Hospital & Clinic
11.2023 - 03.2024
Float Pool Medical Assistant
Metro Health Hospital
01.2021 - 11.2023
Job Site Manager
Ohio City Moving & Storage
01.2016 - 12.2022
Associates of Nursing
Bryant And Stratton College
Medical Assisting
Polaris Career Center
High School Diploma -
Lincoln-West High School
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