Heather Wilde
Phoenix,AZ
Summary
Accomplished, passionate, and hardworking Account Executive offering more than eleven years of experience proposing, presenting, and selling technology and software solutions. Diligent in building and retaining trusted partnerships within accounts by providing exceptional support, attentive service, and a fresh perspective on approaching and achieving business initiatives. Expertise in product promotion, demonstration, and sales to drive account growth and maximize revenue targets. Successful record of building and expanding customer relationships and continuously exceeding revenue targets while taking on new challenges and responsibilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Named Account Executive
Salesforce
Phoenix, AZ
08.2022 - Current
- Drive revenue growth within the Commercial Mid-Market space focused on the Communications and Media industries.
- Continue to cultivate key customer relationships, build trusted partnerships, and secure new customer relationships within my accounts.
- Conduct thorough research on clients to identify potential gaps in their current technology stack or service offerings; work with my extended portfolio team to match our capabilities to their challenges and needs.
- Stay up-to-date on changing products and solutions, industry trends, and new business challenges. Leverage internal and external resources to bring a fresh perspective and approach to solving problems and helping my customers exceed their goals and objectives.
Named Account Executive
Salesforce
Phoenix, AZ
02.2022 - 07.2022
- Promoted brand and solution awareness to key accounts, with a focus in the Commercial Mid-Market Communications and Media vertical.
- Organized and led product demonstrations showcasing the features and benefits of the company's offerings in a compelling manner.
- Collaborated cross-functionally with our platform's various product teams and industry experts to maintain a consistent account strategy, message, and experience for our customers.
- Strengthened existing customer relationships through regular communication and visits, proactive problem-solving, process recommendations, and attention to detail.
Account Executive
Salesforce
Phoenix, AZ
05.2020 - 01.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches and negotiations with clients.
- Built trust and gained an understanding of goals, objectives, and processes to meet client's business needs.
- Led a team of co-sellers and product experts to cross-sell a portfolio of products and services to solve customer challenges and achieve their business goals.
- Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
Manager, Product Management, Apple Business Development and Apple Mac Specialist
Insight Enterprises
Phoenix, AZ
04.2019 - 05.2020
- Directly lead a team of five Business Development Managers over seven segments who are responsible for driving sales around Apple and Insight services, hardware, and solutions
- Responsible for unit and revenue goals assigned by Apple, which equated to $228M in 2018, $332M in 2019, and an estimated $1B in 2020
- Manage the relationship between Insight leadership and Apple channel leadership; responsible for executive QBRs internally and externally
- SME for Apple and Insight products and offerings for our customers
- Escalation point of contact for clients, account executives, and partner leadership discussions
- Promote and execute the GTM plan through sales activities with the BDM team
- Focus on new account acquisition, partner alignment, and selling Insight's services and solutions to better serve our Apple clients
- Responsible for developing a Mac enablement training plan for BDMs and sales reps, as well as coordinating corresponding events, incentives, and sales activities.
Business Development Manager, Apple, Inside Sales
Insight Enterprises
Phoenix, AZ
10.2016 - 03.2019
- Developed and implemented Apple-specific sales enablement programs, new hire training, and launched iPad-based learning modules with Insight's Sales Academy
- Created and managed the Apple Ambassador program of seventeen Account Executives
- This program was later adopted and launched at Apple and has grown to cover five segments within the Apple team; it now has over forty members across Insight.
Manager of Sales Operations, Avionics Products & Solutions
L-3 Technologies
Phoenix, AZ
09.2015 - 10.2016
- Supported business growth of more than two hundred million dollars from $290M to $500M for the Avionics Products and Solutions segment, covering five business units
- Analyzed business and industry trends, financial data, and product strategies to create long-term sales forecasts, reported short- and long-term sales goals, and worked with sales leads to secure new business
- Responsible for managing sales proposals, developing and presenting business cases to senior management, and maintaining the proposal log at the divisional and segment levels
- Worked with the Director of Sales and Marketing to find synergies, create new work instructions, and implement and drive new processes at the Avionics Product segment level for all five divisions.
Sales Support Manager, Aviation Communication & Surveillance Systems
L-3 Technologies
Phoenix,. AZ
09.2013 - 08.2015
- Main line of communication between sales pipeline and manufacturing
- Managed customer incentives and commitments to ensure customer satisfaction and track company liabilities within our Finance department
- Supported the joint venture with Thales by meeting regularly with the Thales sales team in France, managing their sales forecast as it pertained to our product line, tracking product swap-outs, returns and exchanges, and tracking monthly capture rates at our key customers.
Strategic Analyst, Interiors, Operational Excellence & Technology
United Technologies Aerospace Systems
Phoenix, AZ
04.2013 - 09.2013
Analyst and Global Commerce Coordinator, Corporate, OE&T
United Technologies Aerospace Systems
Phoenix, AZ
09.2011 - 03.2013
Executive Assistant, Electronic Systems Center and Corporate, OE&T
United Technologies Aerospace Systems
Phoenix, AZ
11.2009 - 08.2011
Education
MASTERS OF BUSINESS ADMINISTRATION -
Arizona State University, W.P. Carey School of Business
Tempe, AZ05.2013
BACHELOR OF ARTS, POLITICAL SCIENCE -
University of Washington
Seattle, WA06.2006
Skills
- Building and managing positive, trusted relationships
- Turning customer pain-points into opportunities
- Developing and driving long-term account strategy
- Team collaboration and cross-functional management
- Analyzing data and creating sales strategies
- Problem solving
- Understanding and articulating company and product value proposition
- Customer complaint resolution
Accomplishments
2023
- Achieved 119% to revenue goal in Salesforce's FY24
- Commercial Mid-Market Communications & Media "Inspire the Market" Award Recipient
- Became a Salesforce Ranger
- Chosen as a team "Trailguide" to help onboard and mentor new teammates.
2022
- Achieved 101% to revenue goal in Salesforce's FY23
- Selected as a top Account Executive and invited to participate in Salesforce's Sales Excellence AE Academy
- Inline promotion
2021
- Achieved 204% to revenue goal in Salesforce's FY22
- Commercial Mid-Market "Heavy Hitter" Award Recipient
2020
- Achieved 112% to revenue goal in Salesforce's FY21
2019
- Achieved 122% to revenue goal in Insight's FY19
- Promoted to manage my peers on the Insight Apple Business Development and Sales team
- Our Apple team was awarded Insight's 2019 Connected Workforce Partner of the Year for Insight Managed Mobility
2018
- Achieved 139% to revenue goal in Insight's FY18
- Our Apple team was awarded Insight's 2018 Connected Workforce Partner of the Year for Insight Managed Mobility
2017
- Achieved 110% to revenue goal in Insight's FY17
- Our Apple team was awarded Insight's 2017 Device Partner of the Year
Certification
- Salesforce Ranger, 01/2024
- ACE Associate Certification, Six Sigma, 07/2013
- Lean Practitioner, 02/2013
Additional Leadership
- Arizona Animal Welfare League & SPCA, Volunteer and Event Coordinator, 01/2015 - Present
- University of Washington Alumni Association, Arizona Chapter, President, 08/2007 - 08/2023
- Mockingbird Northeast Condominiums Homeowners Association, President, 05/2019 - 04/2022
- Insight Enterprises, Purpose Driven Leadership (Six Week Course), 08/2019
- Mockingbird Northeast Condominiums Homeowners Association, Treasurer, 10/2015 - 04/2019
- Arizona Animal Welfare League & SPCA, Special Events Committee, 04/2015 - 03/2017
- Universidad Torcuato di Tella, Global Business and Leadership Program (Three Week Course), 03/2013
Timeline
Senior Named Account Executive
Salesforce
08.2022 - Current
Named Account Executive
Salesforce
02.2022 - 07.2022
Account Executive
Salesforce
05.2020 - 01.2022
Manager, Product Management, Apple Business Development and Apple Mac Specialist
Insight Enterprises
04.2019 - 05.2020
Business Development Manager, Apple, Inside Sales
Insight Enterprises
10.2016 - 03.2019
Manager of Sales Operations, Avionics Products & Solutions
L-3 Technologies
09.2015 - 10.2016
Sales Support Manager, Aviation Communication & Surveillance Systems
L-3 Technologies
09.2013 - 08.2015
Strategic Analyst, Interiors, Operational Excellence & Technology
United Technologies Aerospace Systems
04.2013 - 09.2013
Analyst and Global Commerce Coordinator, Corporate, OE&T
United Technologies Aerospace Systems
09.2011 - 03.2013
Executive Assistant, Electronic Systems Center and Corporate, OE&T
United Technologies Aerospace Systems
11.2009 - 08.2011
MASTERS OF BUSINESS ADMINISTRATION -
Arizona State University, W.P. Carey School of Business
BACHELOR OF ARTS, POLITICAL SCIENCE -
University of Washington