Heather Wiley
San Marcos,US
Summary
Dedicated Animal Care Specialist comfortable caring for a wide range of animals with varying temperaments, from mammals to reptiles. 3 years of paid experience with the San Diego Safari Park promoting conservation as a Tour Guide, specialized in animal presentations for children and adults. Committed to going beyond the line of duty, supervising their diet, keeping their habitats clean, and playing with them. Strong knowledge of wildlife operate conditioning, positive reinforcement training with choice and target recognition.
Overview
18
18
years of professional experience
Work History
Tour Operator Guide
San Diego Zoo Safari Park
12.2021 - Current
- Distinguishes wildlife in camouflaged habitats.
- Performs as organization’s public relations representative in the Safari Experiences Department.
- Conducts an average of five to six tours daily.
- Presents educational and entertaining narrative simultaneously while driving a tour vehicle.
- Presents a positive, friendly, and outgoing image.
- Educates the public and maintains the organization’s image of goodwill.
- Conducts tours in an organized, safe and timely manner
Interacts with tour patrons continuously. - Conducts special tours as required.
Animal Care Specialist - Internship
Zovargo
06.2023 - 12.2023
- Cleaning, sanitizing of habitats. Maintaining a clean and safe environment for all animals.
- Loads and unloads wildlife, supplies and food from trucks
- Observation of wildlife play and interaction, and reports of abnormal conditions to superiors.
- Provides species-appropriate enrichment.
- Public speaking, education and interpretation to guests.
- Handling and care of parrots, owls, ducks, lizards, snakes, scorpions, tarantulas, beetles, tortoises, hedgehogs, Guinee pigs, rabbits, ferrets, and Savannah cats.
- Maintained detailed records of medical histories, dietary needs, and behavioral observations for accurate tracking of animal care.
Owner
CA Wellness Medical Billing
04.2006 - 10.2020
- Created business as a Medical Biller for multiple practices.
- HIPPA compliant office
- Experience with practices such as Psychology, Neurology, Oncology, Hematology, General Medicine, Physical Therapy and Chiropractic.
- Networking, advertising, website design and marketing for business.
- Customer service phone calls with patient statement processing and mailing.
- Accuracy with data entry and patient verification with electronic and paper claims submission.
- Problem solving and old account receivables recovery.
- Technology and systems implementation.
Education
Bachelor of Science - Animal Behavior And Ethology
Unity College
Unity, MEZoo & Aquarium AZA Certification
Animal Behavior Institute
02.2024
Skills
- Strong attention to detail
- Confidence in handling animals of all species and temperament
- Self-motivated
- Team player
- Knowledgeable about animals and their behavior
- Excellent stress management
- Strong Interpersonal Skills
- Compassion and Empathy
- Animal Transport
- Behavior Analysis
- ZIMS/Species 360
Timeline
Animal Care Specialist - Internship
Zovargo
06.2023 - 12.2023
Tour Operator Guide
San Diego Zoo Safari Park
12.2021 - Current
Owner
CA Wellness Medical Billing
04.2006 - 10.2020
Bachelor of Science - Animal Behavior And Ethology
Unity College
Zoo & Aquarium AZA Certification
Animal Behavior Institute
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