Heather Williams
Front Royal,Virginia
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Daycare Teachers Aid
Like Arrows Learning Center
12.2022 - 08.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor recreation time to support physical development.
- Promoted sensory development by providing access to different textures.
Barista
Starbucks, Barista
08.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
Physical Therapy Technician
Mountainside Physical Therapy
08.2020 - 06.2021
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Inventoried supplies and ordered more for office and patient rooms.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Communicated with physicians to provide updates on patient care.
- Answered questions from patients via email, phone and in person.
- Documented each patient case with updates in computer system.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
Education
Associate of Arts - Pre-nursing, Psychology, Health Sciences
Potomac State College of West Virginia University
Keyser, WV05.2024
GED -
Lord Fairfax Community College
Middletown, VA05.2022
Skills
- Reading Comprehension
- Emotionally Supportive
- Customer Service
- Disciplinary Enforcement
- Time Management
- Arts and Crafts
- Head Start Program Knowledge
- Support Networks
- Classroom Observation
- Sanitation and Hygiene
- Meal Preparation
- Excellent Communication Skills
- Positive Reinforcement Methods
- Multi-Sensory Activities
- Certified in Early Childhood Education
- Health and Safety
- Cognitive Development
- Emergency Procedures
- Play Skills Readiness
- Retail Management
- Sales Expertise
- Coffee Machinery
- Product Display
- Cash Register Operation
- Safe Food Handling Practices
- Menu Item Preparation
- Infection Prevention
- Restorative Procedures
- Taking Vitals
- Patient Care and Physical Therapy
- Office Administration
- Patient Intakes
- Client Relations
- HIPAA Regulations
- Room Cleaning
- Range of Motion Exercises
- Basic Life Support
Certification
- PT - Phlebotomy Technician
Timeline
Daycare Teachers Aid
Like Arrows Learning Center
12.2022 - 08.2023
Barista
Starbucks, Barista
08.2021 - 08.2022
Physical Therapy Technician
Mountainside Physical Therapy
08.2020 - 06.2021
Associate of Arts - Pre-nursing, Psychology, Health Sciences
Potomac State College of West Virginia University
GED -
Lord Fairfax Community College
- PT - Phlebotomy Technician
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