Leslie Garcia
Rossier Park School
Downey,CA
Work Preference
Work Type
Full TimePart Time
Location Preference
On-Site
Location:
Downey, CA, US
Open to relocation:
Yes
Minimum Desired Compensation
$18/hr
16
years of professional experience
Experienced Sales Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Work History
Teachers Aide
3 Years 4 Months- Prepared necessary materials as directed by the teacher.
- Assisted teachers in creating and implementing lesson plans for students.
- Worked with individual students or small groups of students to reinforce information learning.
- Maintained a safe and supportive classroom environment for all students.
- Modeled acceptable behavior and built rapport with students to aid in classroom management.
- Conducted small group sessions to provide additional support for struggling learners.
- Designed and implemented behavior management techniques to effectively address challenging student behaviors.
- Prepared classroom for daily lessons and cleaned and organized between classes.
- Supported discipline policy of the classroom, resolving conflicts between students.
- Took attendance and kept track of evaluations and paperwork.
CUSTOMER SERVICE ASSOCIATE
1 Year 10 Months- Trained staff on operating procedures and company services
- Provided training and support to new associates to help provide high-quality customer service
- Cross-trained and provided backup support for organizational leadership
- Promptly responded to inquiries and requests from prospective customers
- Exhibited high energy and professionalism when dealing with clients and staff
- Increased efficiency and team productivity by promoting operational best practices
- Educated customers about billing, payment processing and support policies and procedures
- Handled billing and payment issues following guidelines, resolving disputes properly
- Responded proactively and positively to rapid change
- Delivered prompt service to prioritize customer needs
- Utilized internal software and tools to meet customer needs and resolved issues promptly
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cross-trained and backed up other customer service managers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Developed and updated databases to handle customer data
- Maintained up-to-date knowledge of product and service changes
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Built relationships with customers and community to promote long term business growth
- Managed returns, exchanges and refunds in accordance with store policy
- Contributed to team objectives in fast-paced environment
- Restocked and organized merchandise in front lanes
- Mentored new team members on sales software system operation
- Helped management develop employee improvement plans and motivate team members to continually improve
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring
- Received and processed customer payments.
ORDER PROCESSING CLERK
1 Year 1 Month- Worked with floor team and managers to meet wide range of customer needs
- Performed cash, card and check transactions to complete customer purchases
- Upsold additional products and services to customers, increasing revenue
- Tallied cash drawer at beginning and end of each work shift
- Set up new sales displays each week with fresh merchandise
- Monitored self-checkout systems and provided help in resolving complex problems
- Welcomed customers and helped determine their needs
- Built relationships with customers to encourage repeat business
- Maintained current knowledge of store promotions and highlighted sales to customers
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Worked closely with shift manager to solve problems and handle customer concerns
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Greeted customers entering store and responded promptly to customer needs
- Processed refunds and exchanges in accordance with company policy
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts
- Worked flexible schedule and extra shifts to meet business needs
- Addressed customer needs and made product recommendations to increase sales
- Helped customers complete purchases, locate items, and join reward programs.
CASHIER
10 Months- Worked with floor team and managers to meet wide range of customer needs
- Performed cash, card and check transactions to complete customer purchases
- Upsold additional products and services to customers, increasing revenue
- Tallied cash drawer at beginning and end of each work shift
- Set up new sales displays each week with fresh merchandise
- Monitored self-checkout systems and provided help in resolving complex problems
- Welcomed customers and helped determine their needs
- Built relationships with customers to encourage repeat business
- Maintained current knowledge of store promotions and highlighted sales to customers
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Worked closely with shift manager to solve problems and handle customer concerns
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Greeted customers entering store and responded promptly to customer needs
- Processed refunds and exchanges in accordance with company policy
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts
- Worked flexible schedule and extra shifts to meet business needs
- Addressed customer needs and made product recommendations to increase sales
- Helped customers complete purchases, locate items, and join reward programs.
SALES ASSOCIATE
9 Years 1 Month- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Built relationships with customers and community to promote long term business growth
- Generated new sales leads to achieve and exceed monthly sales goals
- Trained new employees on customer service, money handling and organizing strategies
- Managed returns, exchanges and refunds in accordance with store policy
- Monitored service after sale and implemented quick and effective problem resolutions
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Answered customer questions about sizing, accessories, and merchandise care
- Set and achieved company defined sales goals
- Prepared merchandise for sales floor by pricing or tagging
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma
Skills
Calm and Professional Under Pressure
Reading Comprehension
Customer Complaint Resolution
Complex Problem-Solving
Understanding Customer Needs
Speaking Clearly
Customer Service and Assistance
Hospitality and Accommodation
POS Systems and Ordering Platforms
Verbal Communication
Guest Services
Process Transactions
Customer Service
Merchandise Orders and Exchanges
Stock Replenishment
End Cap Placement
Billing Adjustments and Refunds
MS Office Proficiency
Customer Account Management
Complaint Logging and Resolution
Refunds and Exchanges
Verbal and Written Communication
Coaching and Mentoring
Product and Service Sales
Data Entry
Time Management
Merchandising
Pallet Jack Operation
Credit and Cash Transactions
Critical Thinking
Register Operations
Till Counting
Moving Boxes
Cash Handling
Stockroom Procedures
Order Fulfillment
Microsoft Excel
Warehousing Functions
Multitasking Abilities
Helping Students with Special Needs
Student assessments
Excellent Communication
Classroom Management
Grading assignments
Behavior Modeling
Communicating with Parents and Teachers
Behavior Management
Goal Setting
Student Health and Safety
Multitasking
Positive Attitude
Timeline
Teachers Aide
Rossier Park School
05.2023 - CurrentRead More
CUSTOMER SERVICE ASSOCIATE
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ORDER PROCESSING CLERK
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06.2020 - 07.2021Read More
CASHIER
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08.2019 - 06.2020Read More
SALES ASSOCIATE
Marshalls Department Store
07.2010 - 08.2019Read More
Warren High School
High School Diploma
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