Heather Williams
Summary
Dedicated and results-driven personal trainer with years of experience designing fitness programs tailored to individual client needs. Expertise in strength training, weight management, and nutritional guidance, backed by certifications from ISSA and CPR/AED. Proven ability to motivate clients towards achieving their fitness goals through customized exercises and diet plans. Adept at conducting fitness assessments and evaluating progress to ensure continuous improvement. Passionate about promoting health and wellness through empowering and educational client interactions.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
LaserAway
08.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Responsible for 40k in revenue monthly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from patients.
District Fitness Manager
EOS Fitness
11.2021 - 01.2023
- Overseeing the fitness department of 6 locations with 60+ employees
- Responsible for 60k+ monthly TSR and 15k supplement revenue
- Trained and developed Fitness Managers, Assistant Fitness Managers, and personal trainers
- Held and attended daily, weekly, and monthly meetings
- Managed administrative responsibilities including auditing calendars, evaluations, payroll, daily deposits, daily recaps, etc.
- Responsible for maintaining member retention and client services in all 6 locations
- Responsible for speaking to members and gaining feedback to ensure quality service.
- Excellent relationship building and influencing skills with people at all levels and in all functions.
- Delivered excellent customer service and taught others how to handle customer service situations properly.
- Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
Case Manager
AFC Chiropractic
09.2021 - 11.2021
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Reviewed X-Rays with patients
Regional Manager of Memberships and PT
Youfit Health Clubs
07.2020 - 08.2021
- Supervised employees for exceptional club operations, customer retention, and positive brand experiences.
- Managed administrative responsibilities including auditing calendars, evaluations, payroll, daily deposits, daily recaps, etc.
- Accountable for consistently reaching financial goals, such as increasing membership and personal training revenue.
- Responsible for maintaining member retention and client services in the home location as well as assisting with additional clubs.
- Responsible for speaking to members and gaining feedback to ensure quality service.
- Recognize, inspire, and foster the development of future managers.
- Trained and developed General Managers and Fitness Directors
Regional Manager of Membership
Youfit Health Clubs
10.2019 - 07.2020
- Region consisted of 5 clubs
- Trained and developed top producing General Managers
- Consistently met and exceeded weekly sales goals
- Partnered with multiple businesses to grow our brand and community
- Conducted weekly new hire sales trainings and developed established established sales representatives. Taught skills including overcoming objections, persuasion, deal closing, and up selling.
General Manager
Youfit Health Clubs
01.2018 - 06.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and and maintained an enjoyable environment for all employees.
Fitness Director
Fitness Works
01.2017 - 01.2018
- Total TCR Growth: 150%
- Monthly TCR Growth: 25%
- Total Draft Growth: 165%
- Monthly Draft Growth: 30%
- Consistently exceeded monthly revenue and training goals.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Helped clients set and achieve health and wellness goals.
Personal Trainer
Fitness Works
02.2016 - 01.2017
- Trained clients during strength training, cardio vascular exercise and stretching.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Designed specific workout systems for individual clients based on performance ability.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed organization systems for personal fitness plans, records and contracts.
Education
High School Diploma -
Skyline High School
Mesa, AZSLII Training
Leadership DevelopmentFireStarter Speaking And Consulting
Leadership DevelopmentISSA Certified Personal Trainer
ISSA Corrective Exercise Specialist
CPR Certified
Skills
- Personalized Programming
- Communication Skills
- Client Education
- Safety Protocols
- Monitoring Progress
- Adaptability
- Time Management
- Form Correction and Technique
- Client Motivation
- Nutritional Guidance
Timeline
Patient Care Coordinator
LaserAway
08.2023 - Current
District Fitness Manager
EOS Fitness
11.2021 - 01.2023
Case Manager
AFC Chiropractic
09.2021 - 11.2021
Regional Manager of Memberships and PT
Youfit Health Clubs
07.2020 - 08.2021
Regional Manager of Membership
Youfit Health Clubs
10.2019 - 07.2020
General Manager
Youfit Health Clubs
01.2018 - 06.2019
Fitness Director
Fitness Works
01.2017 - 01.2018
Personal Trainer
Fitness Works
02.2016 - 01.2017
High School Diploma -
Skyline High School
SLII Training
FireStarter Speaking And Consulting
ISSA Certified Personal Trainer
ISSA Corrective Exercise Specialist
CPR Certified
Similar Profiles
Rachel WhiteRachel White
Lead Patient Care Coordinator at LaserAwayLead Patient Care Coordinator at LaserAway
Rae FeiwelRae Feiwel
Registered Nurse at LaserAwayRegistered Nurse at LaserAway
Zitlalhy PereznegronZitlalhy Pereznegron
Clinician at LaserawayClinician at Laseraway
Charlsi UdovichCharlsi Udovich
Inside Aesthetic Sales Manager at LaserAwayInside Aesthetic Sales Manager at LaserAway
Brittany RobertsonBrittany Robertson
Patient Care Coordinator/ Patient Care Manager at Performance Health and WellnessPatient Care Coordinator/ Patient Care Manager at Performance Health and Wellness