Heather Wilson
Las Vegas,NV
Summary
Dynamic and results-oriented professional with extensive experience in customer service, sales, and team leadership. Proven track record of building strong relationships, driving sales growth, and exceeding performance metrics. Skilled in problem resolution and fostering a collaborative work environment. Committed to achieving organizational goals through innovation, efficiency, and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Enterprise/Government Support Coach
T-Mobile
01.2021 - Current
- Implementing innovative strategies to enhance performance metrics and efficiency through proactive mindset techniques
- Conducting weekly coaching and training sessions with experts to augment knowledge and foster strong relationships with customers
- Creating comprehensive training materials for new hires, resulting in accelerated onboarding processes and improved retention rates
- Driving a culture of continuous learning and improvement within the team, leading to consistently high-performance metrics
- Designing and executing successful onboarding programs
- Developing training manuals aligned with company, sales, and support guidelines for both new hires and current ESSRs
Enterprise Sales Service Representative
T-Mobile
08.2019 - 01.2021
- Cultivate and nurture relationships with enterprise customers, sales representatives, and support teams, offering timely and effective solutions
- Lead huddle update groups, ensuring clear communication of sales promotions and leadership updates
- Strategically plan and execute activities to maintain consistency in production and retention
- Provide mentoring, training, and development to ESSRs in relationship building and job-related functions
Education
Utah Valley University
Orem, UTLehi High School
Lehi, UTSkills
- Relationship Building
- Task Delegation
- Excellent organizational skills
- Dedicated team player
- Coaching and Development
- Training Program Development
- Training Material Development
- Critical Thinking
Timeline
Enterprise/Government Support Coach
T-Mobile
01.2021 - Current
Enterprise Sales Service Representative
T-Mobile
08.2019 - 01.2021
Utah Valley University
Lehi High School
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