Heather Wilson
Killingly,CT
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
10
10
years of professional experience
Work History
Business Analyst
Optum, UnitedHealth Group
06.2022 - Current
- Supported cross-functional teams in the development of new customer relationships and systems, improving client satisfaction and engagement.
- Removed roadblocks and managed remediation through consistent communication and creative, energized problem solving.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations and reports that informed strategic decision-making.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Provided support for strategic initiatives through the build of large scale road maps and detailed analysis.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
Specialties Service Liaison
Reliant Medical Group
04.2021 - 06.2022
- Facilitated communications between clinical operations, call service center operations, and all administrative departments including risk management and executive leadership for project cohesion.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
Lead Technician
Eye Services, Reliant Medical Group
01.2016 - 04.2021
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed curriculum to teach inexperienced technicians core ophthalmic skills.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Ophthalmic Technician
Eye Services, Reliant Medical Group
12.2014 - 01.2016
- Explained pre-and post-operative procedures to patients and carefully reviewed surgical plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Education
Bachelor of Science - Business Administration
Bay Path University
Longmeadow, MAHigh School Diploma -
Killingly High School
Danielson, CT05.2008
Skills
- Project Coordination and Management
- Analytical Tool Implementation
- Inter-Department Collaboration
- Establishing and Maintaining Stakeholder Relationships
- Business process improvement
- Workflow Analysis
- Strategic planning
- Business process mapping
- Stakeholder management
Timeline
Business Analyst
Optum, UnitedHealth Group
06.2022 - Current
Specialties Service Liaison
Reliant Medical Group
04.2021 - 06.2022
Lead Technician
Eye Services, Reliant Medical Group
01.2016 - 04.2021
Ophthalmic Technician
Eye Services, Reliant Medical Group
12.2014 - 01.2016
Bachelor of Science - Business Administration
Bay Path University
High School Diploma -
Killingly High School
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