Heather Wilson
Ruskin,FL
Summary
Focused and dedicated veterinary assistant/ receptionist/ outpatient nurse, with 8+ years hospital experience, providing comprehensive animal care support to veterinarians in high-volume office.
Overview
10
10
years of professional experience
Work History
Overnight Veterinary Nurse
Levine Veterinary Neurology
04.2019 - 04.2025
- Provided overnight monitoring for neurology patients
- Administered prescribed oral medications, injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics
- Performed essential patient care
- Kept the clinic running smoothly by restocking, cleaning, and assisting with side tasks
- Responsible for all of the ordering & inventory management throughout the hospital
Overnight Front Desk Safety Monitor - Weekends
Aviva Senior Living
02.2021 - 12.2021
- Meet and greet residents; check guests and service providers in/out
- Monitor and control access to the building; operate electronic security control systems
- Monitor Emergency Response System and respond to emergency situations
- Resolve and follow-up on all complaints and issues
- Maintain a safe and secure environment throughout the building/property
- Provided ongoing support to new hires through mentorship programs focused on instilling core safety principles from day one on the job.
Doctor Assistant / Outpatient Nurse
Hawks Prairie Veterinary Hospital
07.2015 - 09.2017
- Received and routed medical records; Audited records for accuracy
- Assisted veterinarian during medical and surgical procedures
- Administered/Reconstituted medications, vaccines, and treatments as instructed by veterinarian
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures
- Interviewed clients to determine reason for visit and documented concerns
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
- Collected and prepared specimens and samples for outside laboratory analysis
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics
- Positioned animals for diagnostic imaging such as x-rays
- Implanted subcutaneous identification microchips into animals
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Assisted in the euthanizing of terminally ill patients
Receptionist
Hawks Prairie Veterinary Hospital
12.2014 - 07.2015
- Greeted customers in a timely fashion, while quickly determining their needs
- Documented all customer inquiries and comments thoroughly and quickly
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Placed special merchandise orders for customers
- Answered customer questions about product availability and shipment times
- Maintained friendly and professional customer interactions
- Effectively managed a high-volume of inbound and outbound customer calls
- Prepared estimates for care, and presented invoices and collected payment from clients
Education
High School Diploma -
River Ridge High School
Lacey, WA01-2011
Timeline
Overnight Front Desk Safety Monitor - Weekends
Aviva Senior Living
02.2021 - 12.2021
Overnight Veterinary Nurse
Levine Veterinary Neurology
04.2019 - 04.2025
Doctor Assistant / Outpatient Nurse
Hawks Prairie Veterinary Hospital
07.2015 - 09.2017
Receptionist
Hawks Prairie Veterinary Hospital
12.2014 - 07.2015
High School Diploma -
River Ridge High School
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