Diane Munoz
La Habra,CA
Summary
Driven customer service professional with over five years of experience in a fast-paced environment. Extremely fast learner with outstanding interpersonal and communication skills, exceptional ability to multitask, great problem- solving techniques and a strong attention to detail.
Overview
6
6
years of professional experience
Work History
Overnight Veterinary Technician
ANAHEIM HILLS PET CLINIC
Anaheim, CA
09.2019 - Current
- Observe the behavior and condition of hospitalized animals and monitor their clinical symptoms overnight.
- Collect laboratory specimens, such as blood, urine, or feces for testing.
- Restrain and stabilize animals during examination and treatment to safeguard against accidental injuries.
- Scrub, count, and pack surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Triage incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Take animals into treatment areas and assist with physical examinations by performing such duties as obtaining temperature, pulse, and respiration data.
- Provide assistance with animal euthanasia and the disposal of remains.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Veterinary Assistant
PRIME CARE PET HOSPITAL
La Habra, CA
02.2019 - 09.2019
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Assisted veterinarian with treatment of wounds, vaccination administration, and operations.
- Adhered to high standards of safety, cleanliness and professionalism.
- Processed client payments, sent invoices and placed appointment reminder calls.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Monitored animals recovering from surgery and notified veterinarian of any changes.
- Assisted customers by phone, including scheduling appointments and treatments.
- Cleaned cages, helped with x-rays, placed IV catheters, and drew blood.
Veterinary Assistant
ORANGETHORPE ANIMAL AID HOSPITAL
Buena Park, CA
04.2018 - 02.2019
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
- Took pet owner phone calls and answered questions to the best of ability while also taking messages for the staff veterinarians.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Processed client payments, sent invoices and placed appointment reminder calls.
Cashier/Produce Clerk
VONS
WHITTIER, CA
11.2015 - 04.2018
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Processed transactions by collecting cash, check, and credit card payments.
- Maintained financial controls by keeping drawers accurate, obtaining change from supervisors, checking for counterfeits and keeping large bills out of sight.
- Rotated stock to maintain freshness and promote customer purchase.
- Operated different grocery store equipment, including balers and power jacks.
Education
General Studies
Santa Ana college
08.2015 - 01.2016
Skills
Urine sample collection and urinalysis
Animal birth procedures
Exotic injections
Veterinary office administration
Lab operations
Wound treatment
Canine and feline intubation
Surgical procedures and support
File and records management
IV catheter placement; Cephalic/ Saphenous
IV/IM/SQ injections
Modified Robert Jones bandage application
Timeline
Overnight Veterinary Technician
ANAHEIM HILLS PET CLINIC
09.2019 - Current
Veterinary Assistant
PRIME CARE PET HOSPITAL
02.2019 - 09.2019
Veterinary Assistant
ORANGETHORPE ANIMAL AID HOSPITAL
04.2018 - 02.2019
Cashier/Produce Clerk
VONS
11.2015 - 04.2018
General Studies
Santa Ana college
08.2015 - 01.2016