Summary
Overview
Work History
Education
Skills
Timeline
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Diane Munoz

La Habra,CA

Summary

Driven customer service professional with over five years of experience in a fast-paced environment. Extremely fast learner with outstanding interpersonal and communication skills, exceptional ability to multitask, great problem- solving techniques and a strong attention to detail.

Overview

6
6
years of professional experience

Work History

Overnight Veterinary Technician

ANAHEIM HILLS PET CLINIC
Anaheim, CA
09.2019 - Current
  • Observe the behavior and condition of hospitalized animals and monitor their clinical symptoms overnight.
  • Collect laboratory specimens, such as blood, urine, or feces for testing.
  • Restrain and stabilize animals during examination and treatment to safeguard against accidental injuries.
  • Scrub, count, and pack surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Triage incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Take animals into treatment areas and assist with physical examinations by performing such duties as obtaining temperature, pulse, and respiration data.
  • Provide assistance with animal euthanasia and the disposal of remains.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.

Veterinary Assistant

PRIME CARE PET HOSPITAL
La Habra, CA
02.2019 - 09.2019
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Assisted veterinarian with treatment of wounds, vaccination administration, and operations.
  • Adhered to high standards of safety, cleanliness and professionalism.
  • Processed client payments, sent invoices and placed appointment reminder calls.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Monitored animals recovering from surgery and notified veterinarian of any changes.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Cleaned cages, helped with x-rays, placed IV catheters, and drew blood.

Veterinary Assistant

ORANGETHORPE ANIMAL AID HOSPITAL
Buena Park, CA
04.2018 - 02.2019
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
  • Took pet owner phone calls and answered questions to the best of ability while also taking messages for the staff veterinarians.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Processed client payments, sent invoices and placed appointment reminder calls.

Cashier/Produce Clerk

VONS
WHITTIER, CA
11.2015 - 04.2018
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Processed transactions by collecting cash, check, and credit card payments.
  • Maintained financial controls by keeping drawers accurate, obtaining change from supervisors, checking for counterfeits and keeping large bills out of sight.
  • Rotated stock to maintain freshness and promote customer purchase.
  • Operated different grocery store equipment, including balers and power jacks.

Education

General Studies

Santa Ana college
08.2015 - 01.2016

Skills

Urine sample collection and urinalysis

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Timeline

Overnight Veterinary Technician

ANAHEIM HILLS PET CLINIC
09.2019 - Current

Veterinary Assistant

PRIME CARE PET HOSPITAL
02.2019 - 09.2019

Veterinary Assistant

ORANGETHORPE ANIMAL AID HOSPITAL
04.2018 - 02.2019

Cashier/Produce Clerk

VONS
11.2015 - 04.2018

General Studies

Santa Ana college
08.2015 - 01.2016

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Diane Munoz