Dana Bacchus
Clermont,FL
Summary
Accomplished Veterinary Technician with experience in all facets of animal care and veterinary office administration.
Overview
13
13
years of professional experience
Work History
Emergency Veterinary Technician
Veterinarian Emergency Clinic
Leesburg, FL
06.2020 - Current
- Collected and prepared specimens for laboratory testing.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Obtained patient history from owners and performed physical examinations.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed fecal examinations, urinalysis and bloodwork.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
Receptionist /Veterinary Technician
You've Got A Friend Mascotte
03.2017 - 03.2020
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Evaluated incoming patients to determine treatment needs and urgency of care
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and rabbits
- Maintained office and waiting room so common areas were clean and tidy at all times
- Coached new employees on administrative procedures, company policies and performance standards
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
- Administered medications to animals in treatment on regular, scheduled bases and documented any changes in condition
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
- Prepared estimates for care, and presented invoices and collected payment from clients
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Euthanized terminally ill patients
- Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately
- Processed financial transactions for clients
- Administer medications, vaccines, and treatments as instructed by veterinarian
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Fed, walked and bathed animals
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight
- Implanted subcutaneous identification microchips into animals
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
- Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments
- Designed and created client education materials and marketing materials for hospital services
- Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics
- Positioned animals for diagnostic imaging such as x-rays
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
Front Desk Receptionist /Office Manager Bookkeeper
Rose Healthcare Centre
01.2016 - 01.2017
- Responsible for handling front office reception and administrative duties, including greeting patients and offering them a beverage, answering phones , handling company inquiries, and sorting and distributing paper work
- Also scheduling patients for MRI/Epidurals as well as referring patients to other facilities
Customer Service Representative
Accurate Venture
01.2016 - 09.2016
- Answering inbound calls, attracting potential customers by answering product and service questions
- Suggesting information about products and services we provide
- Resolve product or service problems by clarifying customers complaint and determining the cause of the problem and explaining the best solution to solve it
Dental Assistant
A Center For Dental Excellence
01.2015 - 06.2015
- A centre for dental excellence Dental Assitant/ Front Desk Assisting the Doctor with surgeries and dental procedures aswell as answering the incoming calls and verification of insurance
- Santizing tools & implements and assisting patients
Server
Cracker Barrel
01.2013 - 01.2014
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Restocked salad bar and buffet for lunch and dinner service
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Volunteer
Cornerstone Hospice
01.2013 - 05.2013
- Assisted in the kitchen by helping with the dietary needs of patients
- Positioned patients to provide comfort and promote better body alignment
- Comforted family members, offered attentive listening and high level of emotional support
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members
Customer Service Representative
Restoration Solutions
01.2012 - 01.2013
- Assisted customers with setting alteration appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Educated customers on promotions to enhance sales
- Demonstrated items to customers and created customer awareness, interest and sales
Education
High School Diploma - undefined
2013
Skills
- Multi-line telephone systems
- Professional demeanor
- Organization skills
- Customer-service oriented
- Oral and topical medication administration
- Urine sample collection and urinalysis
- Ear sample collection
- Heartworm diagnostic testing
- Safety and compliance
- Observing and recording behavior
- Communication skills
- Performing euthanasia
- Cephalic, jugular and saphenous venipuncture restraint
- Vaccinations
- Surgical scrubbing procedures
- Telephone etiquette
- Data entry
- OSHA compliance
- Flexible
Timeline
Emergency Veterinary Technician
Veterinarian Emergency Clinic
06.2020 - Current
Receptionist /Veterinary Technician
You've Got A Friend Mascotte
03.2017 - 03.2020
Front Desk Receptionist /Office Manager Bookkeeper
Rose Healthcare Centre
01.2016 - 01.2017
Customer Service Representative
Accurate Venture
01.2016 - 09.2016
Dental Assistant
A Center For Dental Excellence
01.2015 - 06.2015
Server
Cracker Barrel
01.2013 - 01.2014
Volunteer
Cornerstone Hospice
01.2013 - 05.2013
Customer Service Representative
Restoration Solutions
01.2012 - 01.2013