Jennifer "Jai" Wallace
Vet Tech/ Zookeeper/ CSR Supervisor
Morgan Hill,CA
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Detail-oriented team player with strong organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Veterinary Technician
Pinnacle Animal Hospital
San Jose, CA
09.2017 - 02.2020
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Educated clients on nutrition, preventive health and other animal care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in multiple brands and sized autoclaves.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Administered vaccinations to variety of animal species.
- Collected and prepared specimens for external laboratory testing.
- Performed fecal examinations, urinalysis and bloodwork using Idexx and Antech.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Triaged incoming patients to determine treatment needs and urgency of care.
Animal Care Attendant/ Spay & Neuter Clinic Assistant/ Veterinary Assistant
San Jose Animal Care Center
San Jose, CA
09.2014 - 12.2017
- General husbandry of all exotic species.
- Supported animal surgeries teams by preparing animals, administered pre-meds, maintaining surgical equipment, and monitoring animal condition after surgery.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Restrained animals safely during exams and procedures.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Completed animals examinations and recorded pulse, respiration rate, and temperature.
- Trained rescued wild animals to help with adjustments into captivity.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
Office Manager
Diversified Funding
Campbell, CA
01.2011 - 12.2013
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
Front Desk/ Engage Life Program Instructor
Atria Montego Heights
Walnut Creek, CA
05.2011 - 02.2012
- Collaborated with other recreation staff in developing new recreational activities.
- Transported and escorted program participants to and from activities and on field trips.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Developed and monitored budgets for recreational activities.
- Assisted in preparing recreational materials and supplies for each activity.
Head Take Away Server/ Head Hostess
Outback Steakhouse
San Jose, CA
03.2007 - 02.2008
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Cashier/ Customer Service Rep/ Pet Care
PetSmart
San Jose, CA
02.2005 - 02.2006
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Veterinary Technology
Carrington College
07.2020
Associate of Science - Admin of Justice
San Jose City College
San Jose, CA07.2008
Skills
- Maintain Equipment
- Set Appointments
- Multi-Line Telephone Systems
- Brushing and Grooming
- Good Telephone Etiquette
- Veterinary Office Administration
- Surgical Equipment Cleaning
- Animal Laboratory Support
- Animal Training
- Closed-chest CPR
Languages
American Sign Language
Professional Working
Spanish
Limited Working
Timeline
Veterinary Technician
Pinnacle Animal Hospital
09.2017 - 02.2020
Animal Care Attendant/ Spay & Neuter Clinic Assistant/ Veterinary Assistant
San Jose Animal Care Center
09.2014 - 12.2017
Front Desk/ Engage Life Program Instructor
Atria Montego Heights
05.2011 - 02.2012
Office Manager
Diversified Funding
01.2011 - 12.2013
Head Take Away Server/ Head Hostess
Outback Steakhouse
03.2007 - 02.2008
Cashier/ Customer Service Rep/ Pet Care
PetSmart
02.2005 - 02.2006
Associate of Science - Veterinary Technology
Carrington College
Associate of Science - Admin of Justice
San Jose City College
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