Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley English

Lake Worth,FL

Summary

I am a committed and passionate technician providing quality care for the animals in my care. I am proficient in animal safety protocols and possess excellent communication and customer service skills. I am a highly motivated individual willing to put in time and effort to learn all that i need to contribute at my maximum capacity. I believe i have the skills and work ethic that is necessary to deliver whatever is required of me from my employers, clients, and patients.

Overview

3
3
years of professional experience

Work History

Kennel Technician/Veterinary Assistant

Animal Hospital Of The Palm Beaches
12.2022 - Current
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Educated visitors and staff on proper animal care and handling.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Restrained animals to protect veterinarians from potential harm.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Collected and prepared specimens for laboratory testing.
  • Administered vaccinations to variety of animal species.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Filed daily surgery logs.
  • Educated clients on nutrition, preventive health and other animal care.

Head Hostess

Bimini Twist
12.2020 - 12.2022
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took information about guests' party size, led to seating and offered menus.
  • Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Relayed guest comments or suggestions to manager on duty for further action.

Kennel Technician/Daycare Teacher

Inn The Doghouse
05.2022 - 08.2022
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept animals clean and free of contaminants to promote optimal health.

Education

Animal Science

Palm Beach State College
Lake Worth, FL
08.2024

High School Diploma -

Palm Beach Central High School
Wellington, FL
05.2021

Skills

  • Environmental Conditions
  • Food Supplement Preparation
  • Waste Collection
  • Special Diets
  • Care Monitoring
  • Animal Restraining
  • Feeding and Watering
  • Food Intake Monitoring
  • Compassionate Care
  • Laundry Duties
  • Daily Logs
  • Facility Laundry and Cleaning
  • Animal Bathing
  • Housekeeping Requirements
  • Safety Control
  • Behavioral Control
  • Behavior Observation
  • Dietary Needs
  • Exercise Management
  • Dietary Restrictions
  • Treatment Documentation
  • Towel Folding
  • Set Appointments
  • Vaccination Administration
  • Bathing
  • Walk Coordination
  • Prepare Food
  • Maintain Equipment

Timeline

Kennel Technician/Veterinary Assistant

Animal Hospital Of The Palm Beaches
12.2022 - Current

Kennel Technician/Daycare Teacher

Inn The Doghouse
05.2022 - 08.2022

Head Hostess

Bimini Twist
12.2020 - 12.2022

Animal Science

Palm Beach State College

High School Diploma -

Palm Beach Central High School

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