Tia Robinson
Lake Worth,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Customer Service Representative, Collections and Customer Support Division
JP Morgan Chase
08.2010 - 09.2023
- Participated in company-wide mentorship program to train junior account associates on solutions selling strategies, customer relationship, and advanced product knowledge.
- Addressed customer inquiries, resolved complaints efficiently, and escalated issues when necessary.
- Implemented and delivered comprehensive training programs for customer service representatives, focusing on product knowledge, communication skills, and problem solving techniques.
- Counseled program participants with delinquent accounts to ensure continuation of services.
- Resolved escalated customer calls by researching possible errors within the accounts in a timely yet efficient manner.
Proposal Representative, Creditor Maintenance, and Customer Service Representative
Debt Management Credit Counseling
01.2003 - 02.2009
- Delivered professional one-to-one counseling to over 300 clients, educating them on finance, budget, and debt management.
- Analyzed credit applications and evaluated financial statements to assess risk.
- Collaborated with financial institutions to negotiate better terms for clients with high debt.
- Created educational materials and resources that improved client understanding of credit scores by 40%.
Education
Associates in Art -
Valencia College
Orlando, Florida12.2014
Skills
- Microsoft PowerPoint
- Microsoft Office Suite
- Administrative support
- Customer service
- Attentiveness
- Digital literacy
- Relationship building
- Coaching
- Problem-solving
- Adaptability and flexibility
- Data entry
Timeline
Customer Service Representative, Collections and Customer Support Division
JP Morgan Chase
08.2010 - 09.2023
Proposal Representative, Creditor Maintenance, and Customer Service Representative
Debt Management Credit Counseling
01.2003 - 02.2009
Associates in Art -
Valencia College