Keishana Harris
Atlanta,GA
Summary
Experienced customer service professional with over 10 years of diverse experience in roles including collections, front desk reception, guest services, and dispatching. Demonstrated expertise in delivering exceptional customer service, adept negotiation skills, and efficient office administration. Backed by a solid background in medical office experience, human resources, and sales, offering a well-rounded skill set to effectively meet organizational needs.
Overview
8
8
years of professional experience
Work History
Collections/Customer Service Representative
CarMax auto finance
Kennesaw, GA
06.2022 - Current
- Inbound/outbound calls
- Account summary
- Collect money
- Be empathetic
- Computer literacy
- Meet weekly incentive goals
Hostess/Server
Carmel Restaurant
Atlanta, GA
06.2023 - 07.2024
- Greet guest
- Reserve reservations
- Answer phone calls
- Use open table/pos system
- Assign seats
- Take phone orders
- Cash collection
Front Desk Receptionist
Sculpted MD Medical Spa
Atlanta, GA
01.2020 - 05.2022
- Greet patients
- Take phone calls/schedule appointments
- Accept payments
- Verifying insurance
- Managing patient's paperwork
- Maintaining front office organization
Guest Service Agent-TEAM LEAD
Extended Stay Hotels
Smyrna, GA
08.2017 - 11.2019
- Tracked and ordered lobby equipment and supplies
- Listen and professionally resolved minor complaints from guests
- Followed established procedures for issuing safe deposit boxes
- Assigned appropriate guest room accommodations during hotel check-in
- Accepted letters and packages, distributing to relevant departments or persons
- Maintained up-to-date knowledge of hotel facilities, services and hours of operation
- Escalated problems or unusual matters to supervisor for prompt corrective action
- Scheduled team meetings
Dispatcher/Customer Service
10 Roads Express
Homewood, IL
07.2017 - 10.2018
- Overseeing and Creating carrier accounts with company to ensure correct paperwork is submitted for onboarding
- Talent sourcing using tracking system
- Answering phones and negotiating with trucking companies to get our customer's freight transported
- Tracking loads
- Offer guidance to contracted drivers on the best ways to maximize their earnings, while delivering a high level of customer service
- Communicate with freight brokers providing exceptional customer service
- Report driver issues or concerns to appropriate management for resolution
Education
Associate's degree - Business
Morris Brown
Chicago, ILSkills
- Human Resources
- Medical Office Experience
- Detail oriented
- Microsoft Outlook
- Negotiation
- Customer service
- Typing
- Insurance Verification
- Computer Literacy
- Clerical Experience
- Medical Records
- Sales
- Medical Scheduling
- Cold Calling
- Microsoft Powerpoint
- Medical Billing
- Good listener
- Upselling
- Research
- Management
- Phone Etiquette
- Guest Services
- Data Entry
- Front Desk
- Freight Experience
- Office Administration
Timeline
Hostess/Server
Carmel Restaurant
06.2023 - 07.2024
Collections/Customer Service Representative
CarMax auto finance
06.2022 - Current
Front Desk Receptionist
Sculpted MD Medical Spa
01.2020 - 05.2022
Guest Service Agent-TEAM LEAD
Extended Stay Hotels
08.2017 - 11.2019
Dispatcher/Customer Service
10 Roads Express
07.2017 - 10.2018
Associate's degree - Business
Morris Brown