Summary
Overview
Work History
Education
Skills
Timeline
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Heather Winfield

San Antonio,TX

Summary

Dynamic leader dedicated to fostering an engaged and empowering work culture through collaboration and partnership with colleagues. Proven ability to build and maintain strong relationships with a diverse range of stakeholders, effectively navigating the complexities of fast-paced environments. Committed to driving team success by leveraging interpersonal skills and a proactive approach to problem-solving. Recognized for creating inclusive spaces that encourage open communication and innovation.

Overview

16
16
years of professional experience

Work History

Manager, Operations - Policy & Procedure

Maximus
11.2023 - Current
  • Defined team priorities, established employee performance objectives, and offered guidance on achieving those milestones.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Cultivated and sustained positive stakeholder relationships through consistent interaction, direct resolution of issues, and implementation of successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Accomplished multiple tasks within established timeframes.

Senior Specialist, Policy and Procedure

Maximus
05.2016 - 10.2023
  • Develop and maintain policy and procedure documents and tools that adhere to all program guidelines.
  • Conduct regular assessments of ongoing operations and develop and implement processes and systems to optimize strategic goals.
  • Help with personnel development and training in order to attain and preserve quality and customer satisfaction.
  • Attend internal and external meetings on behalf of the Policy and Procedure Team, and update stakeholders on progress on a regular basis.
  • Test system builds for user acceptability.
  • Devised and implemented new knowledge management materials with the objective of helping new staff become more proficient in their job roles.


Supervisor, ES Operations Quality Control

Maximus
09.2015 - 05.2016
  • Oversaw a group of employees performing quality control audit duties.
  • Created and presented training sessions to educate staff members regarding job functions, the organization's mission, and best practices to promote success.
  • Assessed employee performance and offered coaching to improve inefficiencies and develop analytical and problem-solving abilities.
  • Provided data analysis and quality control reports to aid in decision-making and identification of positive trends.




Quality Control Technician (Special Projects Team Lead)

Maximus
12.2010 - 09.2015
  • Oversaw a team assigned to specialized quality control tasks.
  • Managed team assignments, provided training, and calibration with a goal of providing reliable quality monitoring of all Operations departments and roles.
  • Performed a wide range of quality control tasks, including audits and error investigation and correction, by applying in-depth knowledge of work instructions and Application Support and Research procedures.
  • Provided regular status reports to management team.



Application Support Technician (Team Mentor)

Maximus
08.2009 - 12.2010
  • Processed applications and supporting documents for routing to HHSC eligibility workers.
  • Facilitated new team members' on-the-job training.
  • Answered inquiries from coworkers and offered assistance with challenging assignments.
  • Assisted supervisor with completing vital tasks to ensure timely document processing.

Education

Bachelor of Arts - Communication, Minor in English

Trinity University
San Antonio, TX

Skills

  • Policy and procedure development

  • Guiding professional development

  • Analytical problem-solving

  • Clear communication skills

  • Data-driven decision making

  • Project execution

  • Cross-functional teamwork

  • Collaborative stakeholder relations

  • Innovation leadership

Timeline

Manager, Operations - Policy & Procedure

Maximus
11.2023 - Current

Senior Specialist, Policy and Procedure

Maximus
05.2016 - 10.2023

Supervisor, ES Operations Quality Control

Maximus
09.2015 - 05.2016

Quality Control Technician (Special Projects Team Lead)

Maximus
12.2010 - 09.2015

Application Support Technician (Team Mentor)

Maximus
08.2009 - 12.2010

Bachelor of Arts - Communication, Minor in English

Trinity University

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Heather Winfield