Angelina Krech
Delano,,MN
Summary
- As a dynamic and creative leader whether in title or proven results I drive towards collaborative problem solving and measurable results in every situation.
- Having a wealth of experience in leading projects, I adeptly conduct root cause analysis and assess business impacts while building foundations that support strategy and profitability.
- I bring 12 years of Underwriting experience in Auto, Property, High Value and Specialty lines.
- I recognize the critical role of business partnerships in the success of every division, and I am dedicated to nurturing strong relationships to understand unique employee and management program needs.
Specialized Skills
- 12 years of Personal LInes Operations experience leading underwriting analysis, supporting adjustments to renewal practices and new business eligibility to increase profitability measures and ability to design, execute and adjust complex underwriting initiatives
- 10 years of successful execution as a District and Sr. Underwriter working with State Product Managers and Sales Sr Leadership on profitability initiatives and agency product experience
- Experience as an Underwriting Performance Analyst for all 19 AmFam brand states conducting research on profit/growth impacts, agency business practices related to product utilization, root cause analysis and change recommendations around premium leakage.
- Building and fostering collaborative working relationships with Sales District Leaders and Sales VPs around district, state and regional growth and profitability and providing data and reporting to support analysis.
- Assisted in building up the newly formed Underwriting Analytics & Performance team within Underwriting where I served as an Underwriting Performance Analyst. In this role I build out strategic profitability measures, supported agency performance management strategies and overall product execution for all 19 AmFam brand states
- Leader in Divisional launch of Advance product for AmFam brand supporting Underwriting and agency sales force understand the new products available, eligibility and risk analysis.
Overview
19
19
years of professional experience
Work History
Policy Operations Manager
American Family Insurance
Eden Prairie, Minnesota
09.2021 - Current
- Analyze data to recognize problem areas in daily work and proactively give direction to pivot in support business need.
- Assess and increase quality of service by monitoring employee and customer interactions.
- Collaboration with Underwriting, Claims, Contact Center Shared Services, Work Force Management, CC Analytics Team and Customer Care Center to improve efficiencies, execute results and cultivate our culture.
- Exhibits influence and expertise through strong vocal leadership within team and project settings while supporting active listening and diverse perspectives
- Lead effort to stand up Policy Operations leader standard operating procedures.
- Manager lead in Policy Operations classic system upgrade readiness, change management and work timeliness measures providing weekly progress share outs to Personal LInes Sr. Leadership.
- Improved newly assigned team engagement survey score by 23 points in six months
- Lead design and implementation LINK program which provides front line employee development in professional growth, organizational knowledge and peer to peer leadership.
- Highly skilled written and verbal communicator with a clear understanding of change leadership.
Underwriting Analytics and Performance Analyst
American Family Insurnace
Eden Prairie, MN
03.2019 - 09.2021
- Lead analyst overseeing underwriting performance for the American Family Insurance sales footprint with a focus on the West region states
- Collaborate with Sales leadership, General Management and other business partners to achieve profitability growth and increase process efficiencies
- Represent underwriting analytics in Sales leadership meetings driving discussion around regarding retention, growth and up-front agency underwriting.
- Lead monthly analytics review with state Sales Director, State Analyst and/or Sales District Leaders
- Analyze data applicable to the American Family brand as it relates to Personal Lines product opportunities companywide
- Develop enhanced understanding of risk assessment and companywide underwriting strategy with state team partners.
- Leader in my team regarding driving a culture of supportive communication, performance guided mentorship for less experienced members and exhibiting influence.
- Engage in and promote out of the box thinking and pursuit of continuous improvement within UW Operations overall
Sr. Underwriter
American Family Insurnace
Eden Prairie, MN
06.2009 - 02.2019
- Analyzed monthly and quarterly data related to agency field performance
- Facilitated business practice planning in collaboration with sales leadership
- Lead monthly meetings with agency sales management and underwriting management to address district and state performance barriers
- Team lead for calibration audits improving communication and decision making within underwriting
- Resigned onboarding and upskill training program including materials and execution.
- Led the roll out strategy of global work management process within underwriting.
- Lead in team and West region UW trainer
- District travel and agency office visits to facilitate understanding in best business practices
- Led by example within the team regarding creative thinking and negotiation skills within role
- Analyzed data related to trending state performance and provide executive summary report to underwriting leadership
- Coordinate and edit team response communication to Departments of Insurance.
- Assisted underwriting management in leading day to day operations for the state underwriting teams
- Daily mentorship of underwriters to enhance their job performance and development
- Collaboration with National Product Team, State Product Directors, and Sales leadership to implement divisional process enhancements and state related procedural changes to drive results.
- Cross regional and West UW date management lead ensuring adherence of service level agreements within UW Operations.
Property Claims Adjuster
American Family Insurance
Eden Prairie, Minnesota
02.2005 - 05.2009
- Documented and communicated claim activity to clients.
- Assessed damage to properties.
- Interviewed and corresponded with claimants, witnesses, police and physicians.
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Education
Master of Science - Education, Training & Performance Improvement
Capella University, ROI Certification
Minneapolis, MN08.2013
Bachelor of Science -
Minnesota State University
Mankato, MN2006
Skills
- I have led profitability initiatives including elective and regulatory coverages for auto as well as wildfire and predictive loss mitigations for our property line
- Experience in Personal LInes Claims as an adjuster, familiar with estimating programs and overall claims processes
- Policy Operations lead manager serving on the Analytics Advisory team where I prioritize data and dashboard resource needs for the Services teams
- Policy Operations lead for Personal Lines classic policy product migration readiness ( CSU )
- Designed and implemented Policy Operations LINK Program which takes front line employees and develops them professionally and organizationally enhancing their career pathing
- Modernizing Underwriting Operations Program change lead manager responsible for all communications and sales adherence to new servicing platform
- Front line Policy Operations manager, 15 direct reports and support leading ten operational teams through quality, training and development
- Multi state trainer within underwriting teams onboarding new underwriters and upskilling based on regulatory and compliance information
- Experience with Tableau, Excel and other programs
- Project leader using Agile structure and LEAN methodology
- Proven record of building of positive working relationships with agency field force
- 20 years of experience in Personal LInes insurance Underwriting, Claims and Policy Operations
Timeline
Policy Operations Manager
American Family Insurance
09.2021 - Current
Underwriting Analytics and Performance Analyst
American Family Insurnace
03.2019 - 09.2021
Sr. Underwriter
American Family Insurnace
06.2009 - 02.2019
Property Claims Adjuster
American Family Insurance
02.2005 - 05.2009
Master of Science - Education, Training & Performance Improvement
Capella University, ROI Certification
Bachelor of Science -
Minnesota State University