Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Winters

Transfer,PA

Summary

Animal lover seeking to continue learning about dogs and training. Currently working to obtain my CCPDT-KA certification. Looking for a position where I can do more training and learn from other trainers. Plenty of customer service experience, as well as experience working with various breeds.

Overview

8
8
years of professional experience

Work History

Dog Trainer

Petco
Hermitage, PA
08.2022 - Current
  • Conducted training classes and assisted with animal behavior help requests.
  • Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
  • Demonstrated use of various types of equipment such as long lines, harnesses, treats bags and toys when necessary.
  • Advised owners on strategies for continuing training and reinforcing lessons.
  • Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
  • Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
  • Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
  • Assisted owners in addressing problem behaviors such as barking, chewing, digging, and jumping.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Pet Sitter

Self Employed/Rover
Sharon, PA
08.2015 - Current
  • Cared for pets during owners' absences.
  • Met with owners to gather pet care information and discuss pet sitting duties.
  • Communicated effectively with pet owners regarding their concerns or questions about the care of their animal companions.
  • Noted unusual behavior and contacted owners regarding health-related issues.
  • Ensured that each dog was provided with food, water, and rest as needed.
  • Delivered excellent service to pet owners to drive repeat business.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Administered medications to animals.
  • Walked and exercised dogs during owner absences.
  • Demonstrated excellent problem-solving skills when faced with unexpected challenges related to pet care.

Education

Certification - Dog Training

Petco
California
11-2022

Bachelor of Arts - Psychology

Messiah College
Bowmansdale, PA
08-2003

Skills

  • Pet CPR and First Aid Training
  • Willingness and ability to work with a variety of breeds and temperaments
  • Behavior Modification
  • Obedience Training
  • Positive Reinforcement
  • Creative Problem-Solving
  • Puppy Classes
  • Interpersonal Communication
  • Written and Verbal Communication
  • Client Relationship Management
  • Client Privacy
  • Marketing
  • Customer Service
  • Issue Resolution
  • Positive Attitude
  • Clean Background Check
  • Valid Driver's License
  • Adaptability and Dependability
  • Comfortable using a variety of computer programs

Timeline

Dog Trainer

Petco
08.2022 - Current

Pet Sitter

Self Employed/Rover
08.2015 - Current

Certification - Dog Training

Petco

Bachelor of Arts - Psychology

Messiah College

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Heather Winters