Heather Woods
Old Orchard Beach,ME
Summary
Dedicated service leader with expertise in coaching and exceptional communication. Known for enhancing customer experiences and maintaining operational standards through effective team collaboration and comprehensive training documentation.
Overview
12
12
years of professional experience
Work History
Service Leader
Hannaford Supermarket
09.2025 - Current
- Assisted in training new team members on customer service best practices.
- Provided exceptional support to customers, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Collaborated with team to ensure efficient operation during peak hours.
- Maintained clear communication with team members and store management daily.
Caregiver
Compass Concierge and Companions
08.2023 - 12.2024
- Assisted clients with daily activities, promoting independence and enhancing quality of life.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans based on individual needs and preferences.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Trained and mentored new hires through job shadowing and communicating company standards and best practices
Department Manager
The Paper Store
01.2014 - 06.2023
- Managed daily operations, ensuring compliance with company policies and maintaining high standards of customer service.
- Mentored department staff, providing guidance on best practices for product knowledge and customer engagement techniques.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established clear performance expectations for staff members which led to increased accountability.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Store and DC Troubleshooting/Inquiries
- Submitted and Monitored Store to Store Transfers, Write Offs, RTVs, Markdowns
- Created and Maintained all Training Documentation for Inventory Operations
Education
No Degree - Criminal Justice
New Hampshire Technical Institute
New HampshireHigh School Diploma -
Scarborough High School
Scarborough, ME06-1996
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
Timeline
Service Leader
Hannaford Supermarket
09.2025 - Current
Caregiver
Compass Concierge and Companions
08.2023 - 12.2024
Department Manager
The Paper Store
01.2014 - 06.2023
No Degree - Criminal Justice
New Hampshire Technical Institute
High School Diploma -
Scarborough High School