Heather Wright

• Conducted individual therapy sessions for diverse client backgrounds.
• Collaborated with senior therapists on treatment plans and client assessments.
• Utilized evidence-based techniques to support clients' mental health goals.
• Documented client progress and maintained accurate case notes consistently.
• Provided crisis intervention support during high-stress situations for clients.
• Researched therapeutic modalities to enhance service offerings at the clinic.

• Assign proper course credit to matching equivalencies, while accurately analyzing the grades, coursework, and accreditation status of the issuing institution.
• Develop and maintain training materials, evolve process improvements, and serve as a liaison between other academic departments.
• Producing and presenting monthly reports indicating evaluation totals.
• Enter data into database in an accurate and timely manner.

• Collaborate with the clinical team to ensure comprehensive patient care, and engage in team meetings.
• Co-facilitated individual and group counseling sessions.
• Intake assessments, treatment goals, and discharge planning.
• Evaluate patient needs and determine if referrals to other programs or facilities are needed.
• Participate in lectures on psychoeducational topics.

• Obtained Nationwide Mortgage Licensing System Certification NMLS #2271313
• Knowledge of federal, state, and local levels of loan processing laws.
• Collect & verify data from borrowers, such as: assets, salaries, and debts, to approve or deny the loan.
• Remain aware of deadlines and interact with borrowers, real estate agents, title companies, processors, and underwriters in the successful closing/funding of the loan
• Establish and maintain relationships at large to retain and attract new business

October 2022- October 2023

• Interact with students via telephone and email to guide them through enrollment, including resolving and mitigating student concerns.
• Continued student outreach, including setting appointments to ensure enrollment progress is made and deadlines are met.
• Answer questions and educate students on WGU programs and enrollment requirements. Evaluate students' academic goals to align with degree program selection.
• Collaborated with other departments to ensure a streamlined enrollment process.
• Conducted team and department-wide training and mentoring, and worked as a new hire trainee/coach, helping my direct manager transition new hires.
• Consistently surpassed monthly enrollment targets through strategic planning and effective time management.

• Investigate and provide data on customer complaints regarding Sales Representatives and Customer Service agents' performance.
• Manage a pipeline of complaints per OCC guidelines, which results in timely resolution, and maintain SharePoint data to include updates for reporting.
• Served as a member of a multi-functional team that was responsible for implementing corrective actions and coaching.
• Identified opportunities for process improvements through the analysis of data.
• Evaluated credit reports of current clients, and created individualized audit disputes.
• Delivered via certified mail to the credit bureaus and original creditors, legal challenge letters requesting that the reported information be substantiated.

• Comply with company policies and procedures concerning department operations, quality, safe food handling, and ensuring compliance with state, federal, and OSHA safety and sanitation regulations.
• I took orders while providing exemplary customer service.
• Decorated cakes are for sale per customer requests.
• Prepare baked goods, breads, pastries, pies, rolls, muffins, etc., wrap, and set up displays.
• Worked with ovens, proofers, and managed fresh inventory.