HEATHER WYRABKIEWICZ

• Facilitated prior authorizations to enable timely access to necessary medications for patients.
• Processed prescription orders accurately and efficiently for customer fulfillment.
• Managed prescription refill requests and verified patient information diligently.
• Processed medication orders using pharmacy management systems effectively.
• Collaborated with healthcare professionals to ensure optimal patient care delivery.
• Collaborated with healthcare team members to ensure quality patient care.
• Resolved customer inquiries and issues promptly to enhance overall customer satisfaction.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Trained new employees on pharmacy procedures to ensure compliance and operational efficiency.

Lead District Team of 17 stores of Pharmacy Managers, Store Managers, and store associates. Complete responsibility of all operations with over $100 Million in annual revenue. Schedule 60 plus pharmacists weekly to ensure for zero unplanned openings, managed day-to-day call-offs when needed partnering across districts and regions within MI to ensure business operations. Strategically execute multiple initiatives that improve health outcomes, compliance, safety, and overall business performance.

Collaborated with district leaders, asset protection field leaders, and field colleague trainers to ensure effective staffing, compliance, inventory management, and operational execution.

Engaged store teams through consistent communication and monthly in-person visits, aligning key priorities to enhance health outcomes and customer service.

Developed talent for pharmacy technicians across 17 locations, enhancing retention through improved training programs in immunization, onboarding, CPR certification, and role specialization.

Lead Technician on the Long-Term Care Facility COVID vaccination in building clinics on a state level, Including the 1st LTCF clinic in the country at the VA residence in OH. Partnered with Third Party insurances, PBM partners, federal and state governments to ensure proper billing, management, reporting and patient care with Pfizer, Moderna, and Johnson and Johnson Vaccines.

Developed and implemented CVS training plan for Pharmacy Technician Immunization Certification, collaborating with teams in MI and OH to guide pharmacy technicians through training and resolve concerns.

Trained and onboarded new technician hires across all East MI locations, facilitating a smooth integration into the pharmacy team.

Managed inventory organization and compliance in pharmacy, ensuring adherence to regulatory standards and optimal operational efficiency.