Stephanie Isitua

• Manage approximately 30 incoming calls, emails, faxes, and web-generated requests from pharmacies, beneficiaries, and prescribers.
• Provide service-level standards set by CMS
• Assisted with rejection support, including overrides.
• Provide Coverage Determination status to clients including exceptions and appeals.
• Answer questions and recommend corrective services to address customer complaints, payment status, manual reversal requests, benefit and eligibility support, provider portal support, and response to price appeals.

• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

• Increased lab safety by adhering to strict protocols and guidelines during experiments.
• Performed routine maintenance on lab equipment to ensure optimal functioning and longevity.
• Gained hands-on experience with various laboratory instruments and techniques, enhancing practical skillset.
• Enhanced lab efficiency by maintaining a clean and organized workspace for optimal workflow.

• Collected and organized data to perform data analysis and prepare technical reports.
• Disposed of laboratory materials and samples using well established guidelines and instructions.
• Supplied quality control data for regulatory submissions to support corrective actions.
• Maintained detailed records of test results for review by supervisors or other personnel as required.
• Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.
• Reviewed experimental data to catch potential lab errors and correct mistakes.
• Provided exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly.
• Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
• Prepared samples and reagents for testing according to established protocols, ensuring compliance with safety and quality standards.
• Collected, labeled and stored lab samples according to laboratory specifications.
• Documented all experimental procedures and results in an organized manner for future reference.