Adelisa Jakupovic
Harrison Township
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent, experience and expertise to Henry Ford. Successful in quickly and accurately filing prescription orders along with building relationships with patients for sustained business growth and patient retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Benefits Specialist
Henry Ford
07.2024 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Henry Ford
08.2023 - 07.2024
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
- Enhanced pharmacy workflow by assisting pharmacists with medications dispensing, labeling and packaging
- Streamlined proscription processing with accurate data entry and verification of patient information as well as billing insurance
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients' behalf
Manager
Walgreens
01.2021 - 03.2023
- Completed store opening and closing procedures
- Balanced tills and money deposits, for the store and pharmacy
- Cross selling products to fulfill customer needs
- Multitasking- store management, photo department, cashier, stock, inventory, phones, balancing drawers, as well as working in the pharmacy
- Trained and mentored new employees
- Responsible for filing claims for warehouse and vendor shortages, order errors and damaged goods including prescriptions drugs
- Assisted in helping pharmacy with counting and labeling prescriptions with correct item and quantity
- Aiding customers in understanding how to properly take medications
- Maintained a warm and welcoming environment for customers and employees withing the store and pharmacy
Education
High School Diploma -
Dakota High School
Macomb, MI05.2021
Skills
Multitasking
Time Management
Troubleshooting (Problem Solving)
Sales
Immunization
Customer Service
Cardiopulmonary Resuscitation (CPR)
Filing
Management
Certification
CPR Certification - exp. September 2024
APhA Immunization Certification - exp. September 2025
Pharmacy Technician License - exp. September 2024
Attended PTCB Classes
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Pharmacy Benefits Specialist
Henry Ford
07.2024 - Current
Pharmacy Technician
Henry Ford
08.2023 - 07.2024
Manager
Walgreens
01.2021 - 03.2023
High School Diploma -
Dakota High School
CPR Certification - exp. September 2024
APhA Immunization Certification - exp. September 2025
Pharmacy Technician License - exp. September 2024
Attended PTCB Classes
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