Summary
Overview
Work History
Education
Skills
Assessments
Timeline
GeneralManager

Heather Xavier

Lakeville,MA

Summary

Experienced General Manager with 10 years in operational and financial management. Expertise in enhancing operational procedures and managing company finances. Successfully led teams to exceed business objectives. Passionate about helping others surpass their personal goals and discover their best selves!! Always have the mindset that anything is possible if you're willing to put the time, effort and enthusiasm into it.

Overview

17
17
years of professional experience

Work History

General Manager

iLoveKickboxing
09.2009 - 07.2024
  • Mentor and develop leadership teams to build a high-performance/high energy culture by holding meetings 2x a month
  • Oversee financial planning and analysis to ensure sustainable growth and profitability with the goal of increasing monthly sales by 20% (an average of 50 new clients per month)
  • Impeccable organizational skills utilizing Microsoft excel to track KPI’s
  • Empowered our team of 20 and over 400 clients to accomplish their goals within a set period of time.
  • Expanded a single business into 2 successful companies growing each studio by 50% gross revenue
  • Provided a positive work experience encompassing 2 different locations in Randolph and Norwood
  • Encouraged our team to achieve their business goals by increasing their sales at least 20% over a 30 day period
  • Guided clients to reach their personal best by losing 10% of their body weight within a 6 week period.
  • Consistently sold over $800,000 worth of memberships annually

Personal Trainer/Fitness Instructor

Boston Sport's Club
08.2007 - 08.2010
  • Guided clients through a 60 minute workout focusing on functional training targeting specific body parts.
  • Designed personal fitness programs to help clients lose a specific % of body fat along with a set number of pounds based on their goals.
  • Instructed 5 group classes daily of over 50, growing them by 50% over a 3 month period.
  • Maintained over 100 pieces of gym equipment in a 25,000 square foot space.
  • Sold individual packages grossing over $10,000 monthly
  • Provided customer service and handled over 30 clients a day over the phone.

Bartender

McFadden's Restaurant and Saloon
06.2007 - 09.2009
  • Mentor and develop leadership teams to build a high-performance/high energy culture by holding meetings 2x a month
  • Oversee financial planning and analysis to ensure sustainable growth and profitability with the goal of increasing monthly sales by 20% (an average of 50 new clients per month)
  • Impeccable organizational skills utilizing Microsoft excel to track KPI’s
  • Empowered our team of 20 and over 400 clients to accomplish their goals within a set period of time.
  • Expanded a single business into 2 successful companies growing each studio by 50% gross revenue
  • Provided a positive work experience encompassing 2 different locations in Randolph and Norwood
  • Encouraged our team to achieve their business goals by increasing their sales at least 20% over a 30 day period
  • Guided clients to reach their personal best by losing 10% of their body weight within a 6 week period.
  • Consistently sold over $800,000 worth of memberships annually

Education

Bachelor's degree - Business

Suffolk University and Mount Ida College
Boston, MA
05.2009

Skills

  • Inventory Control
  • Human Resources
  • Microsoft Word
  • Payroll
  • Sales
  • Purchasing
  • Management
  • Recruiting
  • Team Management
  • Teamwork
  • Financial Management
  • Financial Planning
  • Forecasting
  • Budgeting

Assessments

  • Administrative assistant/receptionist, Proficient, 08/01/24, Using basic scheduling and organizational skills in an office setting
  • Attention to detail, Proficient, 08/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information

Timeline

General Manager

iLoveKickboxing
09.2009 - 07.2024

Personal Trainer/Fitness Instructor

Boston Sport's Club
08.2007 - 08.2010

Bartender

McFadden's Restaurant and Saloon
06.2007 - 09.2009

Bachelor's degree - Business

Suffolk University and Mount Ida College

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Heather Xavier