HEATHER YOUNG
FRANKLIN,TN
Summary
Accomplished Communication Training Officer with a proven track record at Williamson County Sheriff's Office, enhancing employee relations and communication skills through innovative training programs. Expert in cross-cultural communication and training facilitation, I significantly improved interdepartmental collaboration and professional development. Leveraging mentoring abilities and critical thinking, I championed a culture of open communication and continuous improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Communication Training Officer
Williamson County Sheriff's Office
07.2016 - Current
- Initiated regular evaluations to ensure lasting improvements in employees'' communication abilities post-training sessions.
- Consistently updated training content based on industry trends, ensuring relevance and effectiveness in a dynamic work environment.
- Coached employees seeking professional development opportunities in public speaking, presentations, and interpersonal communication.
- Strengthened relationships between departments by arranging team-building activities centered around effective collaboration techniques.
Communication Training Officer
Franklin Police Dept
11.2001 - 07.2016
- Consistently updated training content based on industry trends, ensuring relevance and effectiveness in a dynamic work environment.
- Coached employees seeking professional development opportunities in public speaking, presentations, and interpersonal communication.
- Strengthened relationships between departments by arranging team-building activities centered around effective collaboration techniques.
- Developed custom training materials to cater to specific job roles, enhancing role-specific communication abilities.
- Championed a company culture of open communication by modeling best practices and actively promoting constructive feedback exchange among colleagues.
- Documented training provided and validated accurate allocation of budgeted time.
- Designed engaging activities that promoted active listening and empathetic response among employees during training sessions.
Education
Associate Of Applied Arts -
Columbia State Community College
Columbia, TN2015
General Diploma -
Columbia Central High School
Columbia, TN05.1997
Skills
- Mentoring abilities
- Training facilitation
- Cross-cultural communication
- Internal Communications
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Relationship Building
- Adaptability and Flexibility
- Documentation and Recordkeeping
- Data Entry
- Task Prioritization
- Coaching and Development
- Professionalism
- Employee Relations
Certification
ENP
Excellence in Dispatch
Instructor Methodology
CTO
Timeline
Communication Training Officer
Williamson County Sheriff's Office
07.2016 - Current
Communication Training Officer
Franklin Police Dept
11.2001 - 07.2016
Associate Of Applied Arts -
Columbia State Community College
General Diploma -
Columbia Central High School
ENP
Excellence in Dispatch
Instructor Methodology
CTO
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