Heather Zanon
Wausau,WI
Summary
Experienced Health Information Supervisor with a strong background in electronic medical records management and project management. Successfully directed teams to improve documentation practices and ensured compliance with healthcare regulations, contributing to enhanced patient data integrity.
Overview
19
19
years of professional experience
Work History
Health Information Supervisor/Privacy Officer
Bone & Joint Clinic
Wausau, WI
01.2024 - Current
- Managed incident response protocols for data breaches and privacy violations.
- Implemented workflows to enhance team collaboration and streamline task efficiency.
- Directed and supervised team of 12 employees in daily operations.
- Monitored employee productivity, providing targeted feedback and coaching to support growth.
- Conducted regular team meetings to share updates and resolve concerns, fostering open communication.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Manager of Health Information Management
North Central Health Care Center
Wausau, WI
09.2022 - 01.2024
- Managed health information systems and electronic medical records management to ensure data integrity and accessibility.
- Managed audits of health records for quality assurance purposes.
- Collaborated with clinical teams to improve documentation practices.
- Collaborated with IT to resolve electronic health record issues, enhancing system reliability.
- Facilitated communication between departments regarding patient data management.
- Participated in meetings and committees to discuss electronic health records, sharing insights to optimize workflows.
Health Information Team Lead
North Central Health Care Center
Wausau, WI
01.2022 - 09.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Tracked team progress and upheld deadlines to ensure project timelines were met.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Encouraged staff engagement and performance through positive reinforcement strategies.
- Trained new staff in relevant processes and procedures.
- Created onboarding materials to facilitate smooth integration of new team members.
Health Information Specialist
North Central Health Care Center
Wausau, Wisconsin
10.2021 - 01.2022
- Analyzed patient data for accuracy and completeness, ensuring compliance with established policies and procedures.
- Managed patient health records within electronic health record systems to maintain accurate and accessible patient information.
- Facilitated document import into electronic health records using a variety of applications and workflows, executed scanning and indexing and organized patient records for quick reference.
Health Information Technical Lead
Marshfield Clinic
Wausau, Wisconsin
11.2020 - 10.2021
- Collaborated with team members to troubleshoot complex issues, enhancing solution development.
- Ensured compliance with established processes and policies, maintaining high-quality standards.
- Coordinated with healthcare providers to verify patient information, ensuring accuracy of records.
- Analyzed workflows and established priorities for daily operations.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Maintained inventory of medical records supplies and ordered replacements.
Health Information Specialist
Aspirus
Wausau, WI
01.2018 - 10.2020
- Reviewed medical records for accuracy and completeness to ensure compliance with legal and accreditation standards, contributing to quality patient care.
- Maintained confidentiality of patient records in accordance with HIPAA guidelines.
- Proofread documents for accuracy and completeness, supporting efficient processing of patient information.
- Addressed customer information requests promptly and courteously, maintaining confidentiality while identifying improvements to inquiry response processes.
Health Information Specialist III
Ascension
Weston, WI
03.2007 - 01.2018
- Reviewed records for accuracy and completeness, enhancing reliability of patient data prior to filing.
- Updated electronic health records in specialized software systems to ensure accurate patient information.
- Processed incoming mail related to medical records and filed documents in appropriate patient charts to maintain organized patient information.
- Created new patient files by entering demographic data into the computer system.
- Ensured that all scanned images are legible prior to archiving them electronically.
Education
Associate of Applied Science - Health Information Management
Mid-State Technical College
Wisconsin Rapids, WI05-2029
High School Diploma -
Bismarck High School
Bismarck, ND05-1997
Skills
- Health management
- Medical records
- Compliance oversight
- Data analysis
- Project coordination
- Leadership skills
Timeline
Health Information Supervisor/Privacy Officer
Bone & Joint Clinic
01.2024 - Current
Manager of Health Information Management
North Central Health Care Center
09.2022 - 01.2024
Health Information Team Lead
North Central Health Care Center
01.2022 - 09.2022
Health Information Specialist
North Central Health Care Center
10.2021 - 01.2022
Health Information Technical Lead
Marshfield Clinic
11.2020 - 10.2021
Health Information Specialist
Aspirus
01.2018 - 10.2020
Health Information Specialist III
Ascension
03.2007 - 01.2018
Associate of Applied Science - Health Information Management
Mid-State Technical College
High School Diploma -
Bismarck High School